This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

password issues

  • 1 ŋuɖoɖo
  • 1 masɔmasɔ sia le esi
  • 16 views
  • Nuɖoɖo mlɔetɔ roscoechapman

more options

Hello, I just bought a new laptop, and am trying to sync my firefox account.

The new laptop wouldn't accept my password. So I changed it to a new one.

It doesn't accept the new password either. And now it seems like firefox isn't allowing me to logout of my account either. What is going on with the passwords? I can't afford to reset everything and lose all of my data and log ins. They have been generated by firefox and are all randomly alfanumeric.

What am I to do?

Hello, I just bought a new laptop, and am trying to sync my firefox account. The new laptop wouldn't accept my password. So I changed it to a new one. It doesn't accept the new password either. And now it seems like firefox isn't allowing me to logout of my account either. What is going on with the passwords? I can't afford to reset everything and lose all of my data and log ins. They have been generated by firefox and are all randomly alfanumeric. What am I to do?

All Replies (1)

more options

I've done all the steps.

I have figured out what happened, I just have no idea how to fix it.

I changed the password, from the old alfanumeric random one to an easy one, just to do the sync with the new computer.

While it memorized the new password, it didn't actually change it. So I have lost the old random alfa numeric one.

Is there some place on my computer where firefox stores the OLD passwords?