This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wo archive tread sia. Meɖekuku bia biabia yeye ne ehia kpeɖeŋu.

Facebook

  • 1 ŋuɖoɖo
  • 0 masɔmasɔ sia le wosi
  • 9 views
  • Nuɖoɖo mlɔetɔ Terry

nancygresham38
nancygresham38
more options

A few months ago Firefox asked me if I wanted to refresh Firefox. I clicked yes. When I did, it removed my Facebook account that I've had for several years. What happened? I've been trying to get it back with no luck. It had many, many pictures that I wanted to keep. I'm heartbroken and all that was lost. Can you help me?

Nancy Gresham [removed email from public]

A few months ago Firefox asked me if I wanted to refresh Firefox. I clicked yes. When I did, it removed my Facebook account that I've had for several years. What happened? I've been trying to get it back with no luck. It had many, many pictures that I wanted to keep. I'm heartbroken and all that was lost. Can you help me? Nancy Gresham [removed email from public]

James trɔe

All Replies (1)

Terry
Terry
more options

Things can go wrong when you 'refresh' Firefox but your Facebook account still exists. You may have lost bookmarks, logins and passwords but the account is still in the Facebook site. Go to the site and try to log in. You will be asked to indicate whether you have forgotten your password. If you answer yes, you should be sent an email asking you to reset it.