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Wo archive tread sia. Meɖekuku bia biabia yeye ne ehia kpeɖeŋu.

Sync & Saved Passwords Not Working

  • 3 ŋuɖoɖowo
  • 1 masɔmasɔ sia le esi
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  • Nuɖoɖo mlɔetɔ cor-el

michellestarr22
michellestarr22
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Yesterday I noticed that my saved passwords were not being retrieved from Firefox. I did do a Windows update before this happened. None of my passwords are able to be retrieved. My Firefox account says my sync is not working & that my account is disconnected. Which is weird bc I'm actually signed in to Firefox now - able to see my user name. What's going on here & how can I fix it? Thanks!

Yesterday I noticed that my saved passwords were not being retrieved from Firefox. I did do a Windows update before this happened. None of my passwords are able to be retrieved. My Firefox account says my sync is not working & that my account is disconnected. Which is weird bc I'm actually signed in to Firefox now - able to see my user name. What's going on here & how can I fix it? Thanks!

All Replies (3)

michellestarr22
michellestarr22 Biabia la
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I Haven't changed my computer - have used this for 2.5 years. No changes there. Not sure what could have caused this, but it was noticed around the same time as the Windows update.

michellestarr22
michellestarr22 Biabia la
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I actually think it has more to do with my account being disconnected than with sync. The sync seems to mostly be for when you're using different computers. Is there a reason why I'm logged in to Mozilla now (can see my username), but my Firefox browser icon says 'Account disconnected'? It says I need to sign in, but my password was remembered on this device & is no longer accessible. Changing my password would mean that I'd lose all my personal stuff - I really don't want that! Ideas?

cor-el
cor-el
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  • Top 10 Contributor
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You can open about:sync-log via the location bar to see if recent Sync logs are available. You can upload the file to a website like Pastesite if you can't post the content of the file in a reply.