This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wo archive tread sia. Meɖekuku bia biabia yeye ne ehia kpeɖeŋu.

Regenerating recovery key

  • 4 ŋuɖoɖowo
  • 1 masɔmasɔ sia le esi
  • 2 views
  • Nuɖoɖo mlɔetɔ EJ

EJ
EJ
more options

I've gone down a rabbit hole of authentication in regards to Sync with Firefox. I'm wondering if I can regenerate a recovery key by removing the recovery key from my account and then choosing to re-enable a recovery key on my account? I do have the password for my primary email on my account, but I can't find the recovery key value for it.

I also have a secondary email on my account that I don't have a password for, and need to reset a password for it, but one problem at a time...

I've gone down a rabbit hole of authentication in regards to Sync with Firefox. I'm wondering if I can regenerate a recovery key by removing the recovery key from my account and then choosing to re-enable a recovery key on my account? I do have the password for my primary email on my account, but I can't find the recovery key value for it. I also have a secondary email on my account that I don't have a password for, and need to reset a password for it, but one problem at a time...

Ŋuɖoɖo si wotia

Generating a recovery key only generates this key so you can use it instead of a password reset and nothing more.

Xle ŋuɖoɖo sia le goya me 👍 1

All Replies (4)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

What is the current state with your Firefox Account ? Can you access the Firefox account and its email as that is a primary requirement for generating a new recovery key ?

You may need a fresh login to the Firefox Account website.

EJ
EJ Biabia la
more options

Hi, thanks for the response. Current state is I'm able to authenticate using my primary email. Just want to make sure I don't nuke my account if I regenerate a recovery key (if that's possible).

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Ɖɔɖɔɖo si wotia

Generating a recovery key only generates this key so you can use it instead of a password reset and nothing more.

EJ
EJ Biabia la
more options

Great, that's what I needed to hear. I removed the recovery key, recreated it, and now I have a recovery key for the account. Mission accomplished. Thanks for your help.