We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

installed new itunes [ wanted me to close firefox ] --- firefox running but no websites [ reinstalled FFx, no help ]

  • 5 ŋuɖoɖowo
  • 0 masɔmasɔ sia le wosi
  • 1 view
  • Nuɖoɖo mlɔetɔ offbohan

more options

installed new itunes [ wanted me to close firefox ] I did --- after that firefox running but no websites

   so I reinstalled FFx no help  , - firefox running but no websites   ---  i'm on Edge now but want to get FFx back.

Prior to reistalling FFx [ from Midrosoft store ] the following message came up on FFX --- see attached image

installed new itunes [ wanted me to close firefox ] I did --- after that firefox running but no websites so I reinstalled FFx no help , - firefox running but no websites --- i'm on Edge now but want to get FFx back. Prior to reistalling FFx [ from Midrosoft store ] the following message came up on FFX --- see attached image
Screen ƒe photowo kpe ɖe eŋu

Ŋuɖoɖo si wotia

offbohan said

installed new itunes [ wanted me to close firefox ] I did --- after that firefox running but no websites so I reinstalled FFx no help , - firefox running but no websites --- i'm on Edge now but want to get FFx back. Prior to reistalling FFx [ from Midrosoft store ] the following message came up on FFX --- see attached image

This can be due to issues caused by a corrupted or incomplete Visual C++ installation that is missing runtime components (Redistributable Packages) required by Firefox, especially VCRUNTIME140_1.dll.

See "Visual Studio 2015, 2017 and 2019": https://support.microsoft.com/en-us/help/2977003/the-latest-supported-visual-c-downloads

Then reboot the system.

Xle ŋuɖoɖo sia le goya me 👍 2

All Replies (5)

more options

Yes, I agree. I don't care much about Itunes working. but I want to get FFx back. Edge is making me nauseous. Should I uninstall & reinstall again ? [ NO - DON'T DO IT - SEE "CHOSEN SOLUTION" ]

offbohan trɔe

more options

Ɖɔɖɔɖo si wotia

offbohan said

installed new itunes [ wanted me to close firefox ] I did --- after that firefox running but no websites so I reinstalled FFx no help , - firefox running but no websites --- i'm on Edge now but want to get FFx back. Prior to reistalling FFx [ from Midrosoft store ] the following message came up on FFX --- see attached image

This can be due to issues caused by a corrupted or incomplete Visual C++ installation that is missing runtime components (Redistributable Packages) required by Firefox, especially VCRUNTIME140_1.dll.

See "Visual Studio 2015, 2017 and 2019": https://support.microsoft.com/en-us/help/2977003/the-latest-supported-visual-c-downloads

Then reboot the system.

James trɔe

more options

Thanks, James - I was travelling all day yesterday. I assume you suggest that I pick a link and install it. then reboot.

--- here's what I had done recently : ran FFx troubleshooting , selected 'refresh" - which processed but left me with the same problem [ now default FFx ]. I'm trying now to lose profile, hisitory, bookmarks. [ rebooted Laptop a few times.] --- FFx is running; If I enter some typical sites I would access it brings up several reasonable options ; but whatever I select the display area remains the same white that you see in the background of the image here. --- I also noticed this message to me that my account is disconnected I do have an account - I have passwd, and I am on this support page. So I'm wondering if I hit some key combination that started this problem . see attached image of that. [ could it be decades that I've been using FFx - had account - with almost no problems ? ]

Thanks for being there - I hope some of this info sheds some light on the problem .

more options

MAKE THAT "I'm trying not to lose profile, hisitory, bookmarks.?

more options

Thanks to all [ James :) :) ] I am responding from Firefox [ no losses ] !!! The link you advised has done the trick ! Goodbye to Edge .