This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wo archive tread sia. Meɖekuku bia biabia yeye ne ehia kpeɖeŋu.

search bar does not open old emails

  • 1 ŋuɖoɖo
  • 0 masɔmasɔ sia le wosi
  • 3 views
  • Nuɖoɖo mlɔetɔ kleber_1010

kleber_1010
kleber_1010
more options

Hello, I'm having trouble when I search for emails using the search bar in the top right corner. From the search result I usually open the most recent emails. The problem occurs if I try to open emails that I have already received or sent more than 2 months ago. When clicking on the email it does not open. Opens a new window, but does not open the email. If I open it directly through the inbox it works normally. The problem only occurs when I use the search bar. Does anyone know what could be going on? I've attached a screenshot of the window that opens when I click on the "old" email.

Hello, I'm having trouble when I search for emails using the search bar in the top right corner. From the search result I usually open the most recent emails. The problem occurs if I try to open emails that I have already received or sent more than 2 months ago. When clicking on the email it does not open. Opens a new window, but does not open the email. If I open it directly through the inbox it works normally. The problem only occurs when I use the search bar. Does anyone know what could be going on? I've attached a screenshot of the window that opens when I click on the "old" email.

All Replies (1)

kleber_1010
kleber_1010 Biabia la
more options

After posting, some related posts appeared and I managed to fix the problem. Before posting I had searched, but had not found the solution. This post that helped me solve it: https://support.mozilla.org/en-US/questions/1010146