This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wo archive tread sia. Meɖekuku bia biabia yeye ne ehia kpeɖeŋu.

How do I completely remove Thunderbird? I can't find directions to fix it.

  • 3 ŋuɖoɖowo
  • 1 masɔmasɔ sia le esi
  • 78 views
  • Nuɖoɖo mlɔetɔ david

StuckAtHomeMom
StuckAtHomeMom
more options

How do I completely remove every element of Thunderbird so when I reinstall it has not saved any of my previous information?

I moved my email to a new server and when I did I was forced to change the password. No matter what I do, I canNot get Thunderbird to constantly use the new password. And my new server won't accept the Old password. Worse yet, when Thunderbird opens, it uses the Old password to attempt to log in which causes the servers firewall to block me from my server and all my websites.

I uninstalled Thunderbird, but when I reinstall it, it Automatically install the email address again with all the same issue.

I have followed all the directions I can find - It's not working. I have gone to More Trouble Shooting Options, I've deleted the files, I've unchecked Read Only, I've done everything I can find - nothing is working.

PLEASE - How do I completely remove every element of Thunderbird so when I reinstall it has not saved any of my previous information?

How do I completely remove every element of Thunderbird so when I reinstall it has not saved any of my previous information? I moved my email to a new server and when I did I was forced to change the password. No matter what I do, I canNot get Thunderbird to constantly use the new password. And my new server won't accept the Old password. Worse yet, when Thunderbird opens, it uses the Old password to attempt to log in which causes the servers firewall to block me from my server and all my websites. I uninstalled Thunderbird, but when I reinstall it, it Automatically install the email address again with all the same issue. I have followed all the directions I can find - It's not working. I have gone to More Trouble Shooting Options, I've deleted the files, I've unchecked Read Only, I've done everything I can find - nothing is working. PLEASE - How do I completely remove every element of Thunderbird so when I reinstall it has not saved any of my previous information?

Ŋuɖoɖo si wotia

First, if you want to force a change to password, here are the steps: - settings>privacy&security - click 'saved passwords' and then 'show passwords' - then highlight the row for incoming server - rightclick and select 'edit password' - repeat above two steps for smtp server password

To remove everything after uninstall (assuming windows OS): - delete c:\users\<yourID>\appdata\roaming\thunderbird folder

Xle ŋuɖoɖo sia le goya me 👍 1

All Replies (3)

david
david
  • Top 10 Contributor
more options

Ɖɔɖɔɖo si wotia

First, if you want to force a change to password, here are the steps: - settings>privacy&security - click 'saved passwords' and then 'show passwords' - then highlight the row for incoming server - rightclick and select 'edit password' - repeat above two steps for smtp server password

To remove everything after uninstall (assuming windows OS): - delete c:\users\<yourID>\appdata\roaming\thunderbird folder

StuckAtHomeMom
StuckAtHomeMom Biabia la
more options

THANK YOU!! The top part I had done, but it didn't help. But once I removed it and deleted that file and then reinstalled, that fixed everything. Thank you sooooo much.

david
david
  • Top 10 Contributor
more options

You're very welcome.