This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wo archive tread sia. Meɖekuku bia biabia yeye ne ehia kpeɖeŋu.

File-->"email link" tool not working for Outlook.live.com

  • 5 ŋuɖoɖowo
  • 0 masɔmasɔ sia le wosi
  • 5 views
  • Nuɖoɖo mlɔetɔ jonzn4SUSE

derekmgold
derekmgold
more options

HI, at some point during the past year, Firefox "email link" tool (under the File menu) stopped functioning when selecting Outlook.com as the email client. See screenshots. When that client is selected, it attempts to open a new email in Outlook.com, but it never opens. It's just an endless cycle of that mail image trying to open. (It works fine with other email client selections.) Windows 10. Thanks.

HI, at some point during the past year, Firefox "email link" tool (under the File menu) stopped functioning when selecting Outlook.com as the email client. See screenshots. When that client is selected, it attempts to open a new email in Outlook.com, but it never opens. It's just an endless cycle of that mail image trying to open. (It works fine with other email client selections.) Windows 10. Thanks.
Screen ƒe photowo kpe ɖe eŋu

All Replies (5)

jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor
more options

It works for me. see screenshot I assume you're already logged into Hotmail when trying this. Can you try again with Firefox in Safe Mode and logged into Hotmail? https://support.mozilla.org/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode#w_how-to-start-firefox-in-4troubleshoot-modesf5safe-modesf

derekmgold
derekmgold Biabia la
more options

Yes, of course I'm logged in... I tried the troubleshoot mode. Still didn't work. Just the endless loop of Outlook trying to load.

jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor
more options

What security software are you running? How to clear the Firefox cache Also, you can try Clear a single item from the address bar history, but make you know the password because it's going to remove it. You can Refresh Firefox.

derekmgold
derekmgold Biabia la
more options

Thanks. i tried the single-item clear--no dice. Will clearing the cache also clear my browsing history? I don't really want to do that right now, and don't want do a refresh for the same reason.

jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor
more options

Understand the hesitance with Refresh, I've been using Firefox for a long time and tried Refresh one time and it scared me.  ;-))

Good Luck, Jones out.

jonzn4SUSE trɔe