This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Thunderbird Won't Open Window in Default Profile (1 of 3), But Will In Troubleshoot Mode

  • 2 ŋuɖoɖowo
  • 0 masɔmasɔ sia le wosi
  • 1 view
  • Nuɖoɖo mlɔetɔ charles16

more options

Running Thunderbird ("TB") 102.14.0 (32-bit) in Windows 10 in a mini-tower PC.

TB will not open a window in the default profile, but will in the two other profiles. This began happening after being left unattended for several hours and t

TB will open a window in Troubleshooting Mode. While in Troubleshooting mode, I deleted an extension that was out of date in the default profile, but that did not solve the problem.

TB works fine in the other two profiles (in regular mode).

I've searched for a solution, but nothing helps.

Thanks for any help. This happened two months ago, but I was sick with Covid then, and could not focus mentally.

Running Thunderbird ("TB") 102.14.0 (32-bit) in Windows 10 in a mini-tower PC. TB will not open a window in the default profile, but will in the two other profiles. This began happening after being left unattended for several hours and t TB will open a window in Troubleshooting Mode. While in Troubleshooting mode, I deleted an extension that was out of date in the default profile, but that did not solve the problem. TB works fine in the other two profiles (in regular mode). I've searched for a solution, but nothing helps. Thanks for any help. This happened two months ago, but I was sick with Covid then, and could not focus mentally.

Ŋuɖoɖo si wotia

If the profile works in safe/troubleshoot mode, launch in troubleshoot mode, 'Reset toolbars & controls', 'Make changes & restart'. If it still doesn't work, report here to change the hardware acceleration setting.

Xle ŋuɖoɖo sia le goya me 👍 0

All Replies (2)

more options

Ɖɔɖɔɖo si wotia

If the profile works in safe/troubleshoot mode, launch in troubleshoot mode, 'Reset toolbars & controls', 'Make changes & restart'. If it still doesn't work, report here to change the hardware acceleration setting.

more options

Thank you very much, sfhowes! I had not tried this because I did not know what affect it would have on my data, etc.