This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wo archive tread sia. Meɖekuku bia biabia yeye ne ehia kpeɖeŋu.

When I change the name in an address book entry, it doesn't get reflected in the message display

  • 2 ŋuɖoɖowo
  • 0 masɔmasɔ sia le wosi
  • 1 view
  • Nuɖoɖo mlɔetɔ Tom Gordon

Tom Gordon
Tom Gordon
more options

I had an address book entry that had an incorrect name in the Name field. This incorrect name was displayed when I was viewing emails associated with that address book entry.

I went into the address book and changed the name field, expecting that the name change would be reflected when viewing the emails associated with that address book entry. The name was still incorrect when looking in the inbox (in the from or correspondents column) and when selecting individual emails.

Is there something else I need to do to get Thunderbird to reflect that the name has been changed?

I had an address book entry that had an incorrect name in the Name field. This incorrect name was displayed when I was viewing emails associated with that address book entry. I went into the address book and changed the name field, expecting that the name change would be reflected when viewing the emails associated with that address book entry. The name was still incorrect when looking in the inbox (in the from or correspondents column) and when selecting individual emails. Is there something else I need to do to get Thunderbird to reflect that the name has been changed?

Tom Gordon trɔe

All Replies (2)

Toad-Hall
Toad-Hall
  • Top 10 Contributor
more options

Did you close the 'Address Book' after altering name to ensure all data was updated correctly?

Also check to see if you have more than one entry for that contact in the 'Address Book' In 'Address Book' select 'All Address Books' Sort by 'email addresses' so they get listed in alphabetical order. Enable the 'Address Book' column header.

Now look for the 'email address' of that person. If there is more than one entry using that email address they should listed one above the other and the 'Address Book' column will tell you which address book has that contact. One of them you edited the name - perhaps there is another entry.

Tom Gordon
Tom Gordon Biabia la
more options

Thanks for responding: By "Close the Address Book" did you mean click on the 'x' in the upper right hand corner of the Address Book window? If so, I did. I also verified that there is only one address book entry for the email that i changed the Name field in.

So it must be something else. I thought of deleting and then recreating the address book entry after exiting Thunderbird in the hopes that it would refresh the name field in all emails that came from that email address, but I didn't know if that would cause other problems.