This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wo archive tread sia. Meɖekuku bia biabia yeye ne ehia kpeɖeŋu.

Youtube black screen

  • 4 ŋuɖoɖowo
  • 0 masɔmasɔ sia le wosi
  • 1 view
  • Nuɖoɖo mlɔetɔ zeroknight

jiten87
jiten87
more options

I am having issues playing videos that use mp4a codec, codecs that use opus work fine

Issue: Videos play audio but its just a black screen showing

Thank you.

I am having issues playing videos that use mp4a codec, codecs that use opus work fine Issue: Videos play audio but its just a black screen showing Thank you.

Ŋuɖoɖo si wotia

Does it still happen if you disable hardware acceleration then restart the browser?

Xle ŋuɖoɖo sia le goya me 👍 0

All Replies (4)

zeroknight
zeroknight
more options

Install the Media Feature Pack if applicable.

jiten87
jiten87 Biabia la
more options

That pack is for windows N editions, I am not running N.

jiten87
jiten87 Biabia la
more options

I just tried troubleshooting mode and the problem goes away when in that mode. This means that it is probably one of my extensions that is the problem

This also doesnt make sense because I have it set so that all firefoxs settings (incl bookmarks, addons, etc) are synchronized across all devices.

How would I go about trying to find out which addon is producing the problem?

zeroknight
zeroknight
more options

Ɖɔɖɔɖo si wotia

Does it still happen if you disable hardware acceleration then restart the browser?