This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

lost all messages in inbox

  • 1 ŋuɖoɖo
  • 0 masɔmasɔ sia le wosi
  • Nuɖoɖo mlɔetɔ Dave Riley

more options

When using TB today I got messages that there wasn't enough disk space. So I compacted all folders (I may have tried a repair too, I can't remember now). Next thing I find my inbox is empty, all messages gone. In Local Folders the Inbox file is 0 bytes and Inbox.msf is 2kB.

I have a backup of the entire disk but what files should I pull over from the backup to restore my inbox? I tried bringing those 2 files, an Inbox file of 1.9MB and Inbox.msf of 5kB but when I start TB again there are still no messages in inbox. A compact returns Inbox to 0 bytes.

Since trying this new messages have appeared in inbox so I've moved them to another folder.

Maybe I need to restore other files too but what? I don't want to restore the entire profile as I made changes and moved messages around before the errors popped up. So what files comprise Inbox. There are other Inbox files in various folders relating to my various mail accounts but the only ones dated today are in a folder called Mail\smart mailboxes - I tried restoring those too but still no luck.

Any ideas?

Thanks, Dave

When using TB today I got messages that there wasn't enough disk space. So I compacted all folders (I may have tried a repair too, I can't remember now). Next thing I find my inbox is empty, all messages gone. In Local Folders the Inbox file is 0 bytes and Inbox.msf is 2kB. I have a backup of the entire disk but what files should I pull over from the backup to restore my inbox? I tried bringing those 2 files, an Inbox file of 1.9MB and Inbox.msf of 5kB but when I start TB again there are still no messages in inbox. A compact returns Inbox to 0 bytes. Since trying this new messages have appeared in inbox so I've moved them to another folder. Maybe I need to restore other files too but what? I don't want to restore the entire profile as I made changes and moved messages around before the errors popped up. So what files comprise Inbox. There are other Inbox files in various folders relating to my various mail accounts but the only ones dated today are in a folder called Mail\smart mailboxes - I tried restoring those too but still no luck. Any ideas? Thanks, Dave

Ŋuɖoɖo si wotia

Apologies all, I found the culprit - a Windows Defender false positive detection of Trojan:Script/Wacatac.B!ml. So Defender removed my inbox file and wouldn't even allow me to restore it. I have now added the TB profile as an exclusion - I did it before for MalwareBytes but forgot to do it for Defender.

Xle ŋuɖoɖo sia le goya me 👍 1

All Replies (1)

more options

Ɖɔɖɔɖo si wotia

Apologies all, I found the culprit - a Windows Defender false positive detection of Trojan:Script/Wacatac.B!ml. So Defender removed my inbox file and wouldn't even allow me to restore it. I have now added the TB profile as an exclusion - I did it before for MalwareBytes but forgot to do it for Defender.

Helpful?

Bia biabia

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.