We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Why don't the junk filters work properly?

  • 1 ŋuɖoɖo
  • 0 masɔmasɔ sia le wosi
  • Nuɖoɖo mlɔetɔ david

Larry
Larry
more options

Why don't the junk filters work properly? I add e-mail addresses to Collected Addresses, check off that collected addresses should not go to junk, but e-mails from those address still go to junk. It's a computer program--it's not supposed to act arbitrarily.

I saw the response re: whitelisting: How do I whitelist--I don't see an option for that?

I do NOT want the e-mails (in my Collected Addresses) to go to junk.

Why don't the junk filters work properly? I add e-mail addresses to Collected Addresses, check off that collected addresses should not go to junk, but e-mails from those address still go to junk. It's a computer program--it's not supposed to act arbitrarily. I saw the response re: whitelisting: How do I whitelist--I don't see an option for that? I do NOT want the e-mails (in my Collected Addresses) to go to junk.

Larry trɔe

All Replies (1)

david
david
  • Top 10 Contributor
more options

you are misunderstanding the explanation. Putting in an addressbook means it will not automatically go to junk. That is not the same as whitelisting.

Helpful?

Bia biabia

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.