This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

How to turn the Spam filter off

  • 1 ŋuɖoɖo
  • 1 masɔmasɔ sia le esi
  • Nuɖoɖo mlɔetɔ sfhowes

firefox2949
firefox2949
more options

I would like to turn the Thunderbird Spam Filter totally off. It marks legit mails with *** Spam *** and is just annoying.

I followed all instructions in: https://support.mozilla.org/en-US/kb/thunderbird-and-junk-spam-messages

I unchecked 'Enable adaptive junk mail controls for this account' in all accounts.

AND STILL: Why is the junk filter active?

I would like to raise a bug report for this.

Thunderbird: 128.4.1esr

I would like to turn the Thunderbird Spam Filter totally off. It marks legit mails with *** Spam *** and is just annoying. I followed all instructions in: https://support.mozilla.org/en-US/kb/thunderbird-and-junk-spam-messages I unchecked 'Enable adaptive junk mail controls for this account' in all accounts. AND STILL: Why is the junk filter active? I would like to raise a bug report for this. Thunderbird: 128.4.1esr

All Replies (1)

sfhowes
sfhowes
  • Top 10 Contributor
more options

Anything that's labelled Spam is due to the mail provider's filters, which you might or might not be able to adjust. TB always uses the label 'Junk'.

Access the account in webmail and whitelist or unblock legitimate senders, and add them to webmail contacts.

Helpful?

Bia biabia

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.