This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Updated from FFv3.5.9 to 3.6.3, my HP printer was disabled, msg HP Smart Web 4.60 is not compatible.

  • 1 ŋuɖoɖo
  • 20 masɔmasɔ sia le wosi
  • 20 views
  • Nuɖoɖo mlɔetɔ the-edmeister

more options

Updated FF 3.5.9 to 3.6.3. Printer was disabled FF says it is an incompatible add-on (HP Smart Web Printing 4.60). FF checked for compatible versions but did not find any. How do I fix so printer will work?

User Agent

Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1; GTB6; .NET CLR 2.0.50727; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729)

Updated FF 3.5.9 to 3.6.3. Printer was disabled FF says it is an incompatible add-on (HP Smart Web Printing 4.60). FF checked for compatible versions but did not find any. How do I fix so printer will work? == User Agent == Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1; GTB6; .NET CLR 2.0.50727; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729)

All Replies (1)

more options

Your printer should work fine with that extension disabled. See the HP website for an updated version of SWP.