This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wo archive tread sia. Meɖekuku bia biabia yeye ne ehia kpeɖeŋu.

Youtube videos not loading

  • 2 ŋuɖoɖowo
  • 552 masɔmasɔ sia le wosi
  • 7 views
  • Nuɖoɖo mlɔetɔ user66338

AnonymousUser
AnonymousUser
more options

Since last night FIrefox won't load youtube videos, all I get is a black box where the video normally plays. The videos load fine in both Chrome and IE. I started Firefox in safe mode but that didn't help.

URL of affected sites

http://www.youtube.com/watch?v=ktWiD6Jl9zs

Since last night FIrefox won't load youtube videos, all I get is a black box where the video normally plays. The videos load fine in both Chrome and IE. I started Firefox in safe mode but that didn't help. == URL of affected sites == http://www.youtube.com/watch?v=ktWiD6Jl9zs

All Replies (2)

user66338
user66338
more options

Hello BrianInNYC,

please clear your cache and cookies, by following these steps:

  1. Open the Tools menu at the top of the Firefox window, select Clear recent history
  2. In the Clear recent history window, select Everything from the dropdown list.
  3. Click the arrow next to Details once, then check Cache and Cookies.
  4. Now, click the Clear now button to clear history.

Kind regards, Tobbi Firefox Support Volunteer

AnonymousUser
AnonymousUser Biabia la
more options

Thanks Tobbi for the quick reply, that seemed to fix the problem.