This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Why do some web pages show as a blank page?

  • 3 ŋuɖoɖowo
  • 22 masɔmasɔ sia le wosi
  • 3 views
  • Nuɖoɖo mlɔetɔ TXGuy

more options
Some web pages show up white, blank. Example, I can view this page: http://www.greatschools.org/search/search.page?c=school&q=meridian&state=ID But then I select a school rating to go to another page and it shows as a blank white page, example: http://www.greatschools.org/ads/interstitial.page?adslot=search&passThroughURI=http%3A%2F%2Fwww.greatschools.org%2Fschool%2FparentReviews.page%3Fid%3D437%26state%3DID This happens with a lot of web pages. == URL of affected sites == http://www.greatschools.org/ads/interstitial.page?adslot=search&passThroughURI=http%3A%2F%2Fwww.greatschools.org%2Fschool%2FparentReviews.page%3Fid%3D437%26state%3DID

All Replies (3)

more options

If you have RealPlayer Browser Record Plugin extension, disable/remove the RealPlayer Browser Record Plugin extension in the RealPlayer Preferences (RP: Tools > Preferences > Download & Recording) . Restart Firefox and test.

See Noah_SUMO's illustrated answer in this thread if the above is not clear: https://support.mozilla.com/en-US/forum/1/557689#threadId558168

The RealPlayer Browser Record Plugin extension adds some extra features like saving media files.

Be sure not to get confused with the RealPlayer plugin (Tools > Add-ons > Plugins) that plays media files.

https://support.mozilla.com/en-US/forum/1/557689? http://support.mozilla.com/en-US/forum/1/459823 https://support.mozilla.com/en-US/forum/1/446905? https://support.mozilla.com/tiki-view_forum_thread.php?forumId=1&comments_parentId=472596 http://support.mozilla.com/en-US/forum/1/461211 http://support.mozilla.com/en-US/forum/1/376867

See Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems and Troubleshoot issues with plugins like Flash or Java to fix common Firefox problems.


Other Issues: ~~red:You have installed plug-ins with known security issues. You should update them immediately.~~

Update Java: your ver. 1.6.0.07; current ver. 1.6.0.20 (important security update 04-15-2010) (Firefox 3.6 and above requires Java 1.6.0.10 and above; see: http://support.mozilla.com/en-US/kb/Java-related+issues#Java_does_not_work_in_Firefox_3_6 ) (Windows users: Do the manual update; very easy.) See: Updating Java Do the update with Firefox closed.

more options

I do not have RealPlayer Browser Record Plugin extension. So, disabling that probably is not an option. Also, in the RealPlayer preferences (download & recording) the Enable box was not ticked, so nothing for me to change there. I did update Java though. Still, I am having the same problem. What else do you suggest? I do notice I cannot install an updated version of Adobe Flash Player (not sure if this is related) so I'm off to try to uninstall the versions on this computer now and then try to reinstall, etc.

more options

Sorry...Anonymous is the same Lachlin