This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firfox hangs after 5 mins of use. The support pages for hang ups doesn't help.

  • 1 ŋuɖoɖo
  • 3 masɔmasɔ sia le wosi
  • 2 views
  • Nuɖoɖo mlɔetɔ nickolay

more options

Issue

I have another kind of problem with Firefox

Description

After some time using Firefox (5 to 10 min) the program hangs and I have to restart it. It has only happen with the new 3.6.6 version.

This happened

Every time Firefox opened

after downloading 3.6.6

Troubleshooting information

  Application Basics
        Name         Firefox
        Version         3.6.6
        Profile Directory
          Open Containing Folder
        Installed Plugins
          about:plugins
        Build Configuration
          about:buildconfig
  Extensions
        Name
        Version
        Enabled
        ID
        Microsoft .NET Framework Assistant         1.2.1         true         {20a82645-c095-46ed-80e3-08825760534b}
        Java Quick Starter         1.0         true         jqs@sun.com
        Java Console         6.0.20         true          
        GameBox         1.0.0         true         gamebox@toolbar
        FireTorrent         2.0.1         true         firetorrent@radicalsoft.com
        Torrent Finder Toolbar         1.2.5         true         TFToolbarX@torrent-finder
        Glasser         3.5.2         false         glasser@sixxgate.com
  Modified Preferences
      Name
      Value
        accessibility.typeaheadfind.flashBar         0
        browser.places.importBookmarksHTML         false
        browser.places.smartBookmarksVersion         2
        browser.startup.homepage         http://www.google.com/
        browser.startup.homepage_override.mstone         rv:1.9.2.6
        browser.tabs.insertRelatedAfterCurrent         false
        extensions.lastAppVersion         3.6.6
        general.useragent.extra.microsoftdotnet         ( .NET CLR 3.5.30729; .NET4.0C)
        network.cookie.prefsMigrated         true
        places.last_vacuum         1278149968
        privacy.sanitize.migrateFx3Prefs         true
        security.warn_viewing_mixed         false

Firefox version

3.6.6

Operating system

Windows XP

User Agent

Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.2.6) Gecko/20100625 Firefox/3.6.6 FireTorrent/2.0.1 ( .NET CLR 3.5.30729; .NET4.0C)

Plugins installed

  • -NPRuntime Script Plug-in Library for Java(TM) Deploy
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Adobe PDF Plug-In For Firefox and Netscape "9.3.3"
  • Default Plug-in
  • Provides additional functionality on Facebook. See our web site for details.
  • Shockwave Flash 10.1 r53
  • Adobe Shockwave for Director Netscape plug-in, version 11.5
  • iTunes Detector Plug-in
  • GEPlugin
  • Yahoo Application State Plugin version 1.0.0.7
  • 4.0.50524.0
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • Google Updater pluginhttp://pack.google.com/
  • 6.0.12.448
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • RealJukebox Netscape Plugin
  • Google Update
  • Java(TM) Platform SE binary
  • Next Generation Java Plug-in 1.6.0_20 for Mozilla browsers
  • Npdsplay dll
  • DRM Store Netscape Plugin
  • DRM Netscape Network Object
== Issue == I have another kind of problem with Firefox == Description == After some time using Firefox (5 to 10 min) the program hangs and I have to restart it. It has only happen with the new 3.6.6 version. == This happened == Every time Firefox opened == after downloading 3.6.6 == == Troubleshooting information == Application Basics Name Firefox Version 3.6.6 Profile Directory Open Containing Folder Installed Plugins about:plugins Build Configuration about:buildconfig Extensions Name Version Enabled ID Microsoft .NET Framework Assistant 1.2.1 true {20a82645-c095-46ed-80e3-08825760534b} Java Quick Starter 1.0 true jqs@sun.com Java Console 6.0.20 true GameBox 1.0.0 true gamebox@toolbar FireTorrent 2.0.1 true firetorrent@radicalsoft.com Torrent Finder Toolbar 1.2.5 true TFToolbarX@torrent-finder Glasser 3.5.2 false glasser@sixxgate.com Modified Preferences Name Value accessibility.typeaheadfind.flashBar 0 browser.places.importBookmarksHTML false browser.places.smartBookmarksVersion 2 browser.startup.homepage http://www.google.com/ browser.startup.homepage_override.mstone rv:1.9.2.6 browser.tabs.insertRelatedAfterCurrent false extensions.lastAppVersion 3.6.6 general.useragent.extra.microsoftdotnet ( .NET CLR 3.5.30729; .NET4.0C) network.cookie.prefsMigrated true places.last_vacuum 1278149968 privacy.sanitize.migrateFx3Prefs true security.warn_viewing_mixed false == Firefox version == 3.6.6 == Operating system == Windows XP == User Agent == Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.2.6) Gecko/20100625 Firefox/3.6.6 FireTorrent/2.0.1 ( .NET CLR 3.5.30729; .NET4.0C) == Plugins installed == *-NPRuntime Script Plug-in Library for Java(TM) Deploy *The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site. *Adobe PDF Plug-In For Firefox and Netscape "9.3.3" *Default Plug-in *Provides additional functionality on Facebook. See our web site for details. *Shockwave Flash 10.1 r53 *Adobe Shockwave for Director Netscape plug-in, version 11.5 *iTunes Detector Plug-in *GEPlugin *Yahoo Application State Plugin version 1.0.0.7 *4.0.50524.0 *Windows Presentation Foundation (WPF) plug-in for Mozilla browsers *Google Updater pluginhttp://pack.google.com/ *6.0.12.448 *RealPlayer(tm) LiveConnect-Enabled Plug-In *RealJukebox Netscape Plugin *Google Update *Java(TM) Platform SE binary *Next Generation Java Plug-in 1.6.0_20 for Mozilla browsers *Npdsplay dll *DRM Store Netscape Plugin *DRM Netscape Network Object

All Replies (1)

more options

Is GameBox something you've installed? People say it's bundled with spyware, which definitely can cause instability. See http://answers.yahoo.com/question/index?qid=20100421151338AAeQMKA

You should also disable the plugins you aren't sure you need. They could be outdated and cause stability and security problems and you don't really need most of them. You can do that in Tools -> Add-ons.