Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wo archive tread sia. Meɖekuku bia biabia yeye ne ehia kpeɖeŋu.

Firefox update to 3.6.9 has removed some icons from applications. Skype, Pidgin, and Firefox, to name a few. Anyone experience this behavior?

  • 2 ŋuɖoɖowo
  • 56 masɔmasɔ sia le wosi
  • 1 view
  • Nuɖoɖo mlɔetɔ dfinethy

dfinethy
dfinethy
more options

After installing what appeared to be a FF update (3.6.9 current version), some icons on my desktop are broken. I am seeing just generic filetype icons. All programs work as intended, but icons are gone. Win7 32bit Core i5 2.66GHz 3 GB RAM

After installing what appeared to be a FF update (3.6.9 current version), some icons on my desktop are broken. I am seeing just generic filetype icons. All programs work as intended, but icons are gone. Win7 32bit Core i5 2.66GHz 3 GB RAM

Ŋuɖoɖo si wotia

Sounds like a corruption of the Windows icon cache.

You can try to reset (delete) the iconcache.db file.

See http://www.winhelponline.com/blog/how-to-rebuild-the-icon-cache-in-windows-vista/

You can try to reset the Windows icon cache.

  • Open the Task Manager (Shift+Ctrl+ESC)
  • In the Process tab, right-click on the Explorer.exe process and select End Process.
  • Open the file picker via "File > New Task (Run)" and click the Browse button.
  • Type or Paste %USERPROFILE%\AppData\Local in the File name field (AppData is a hidden folder).
  • Select the file IconCache.db and use Delete in the right-click context menu to delete the file.
  • After the IconCache.db has been deleted, start a new explorer.exe process via "File > New Task" to get the desktop and Taskbar back.

It is possible that the file IconCache.db is a hidden file and in that case you need to enable viewing hidden files. You can verify that you can see the file before doing the above mentioned steps.

See http://kb.mozillazine.org/Show_hidden_files_and_folders

Xle ŋuɖoɖo sia le goya me 👍 3

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Ɖɔɖɔɖo si wotia

Sounds like a corruption of the Windows icon cache.

You can try to reset (delete) the iconcache.db file.

See http://www.winhelponline.com/blog/how-to-rebuild-the-icon-cache-in-windows-vista/

You can try to reset the Windows icon cache.

  • Open the Task Manager (Shift+Ctrl+ESC)
  • In the Process tab, right-click on the Explorer.exe process and select End Process.
  • Open the file picker via "File > New Task (Run)" and click the Browse button.
  • Type or Paste %USERPROFILE%\AppData\Local in the File name field (AppData is a hidden folder).
  • Select the file IconCache.db and use Delete in the right-click context menu to delete the file.
  • After the IconCache.db has been deleted, start a new explorer.exe process via "File > New Task" to get the desktop and Taskbar back.

It is possible that the file IconCache.db is a hidden file and in that case you need to enable viewing hidden files. You can verify that you can see the file before doing the above mentioned steps.

See http://kb.mozillazine.org/Show_hidden_files_and_folders

dfinethy
dfinethy Biabia la
more options

I had cleared everything but the cache. iTunes did the same thing when updating to 10 as well. I had fixed this almost 10 minutes after posting, but I could not get back to my post for whatever reason.

Anyone running into this issue, the above post fixes the issue.