This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox crashes when saving images

  • 3 ŋuɖoɖowo
  • 55 masɔmasɔ sia le wosi
  • 1 view
  • Nuɖoɖo mlɔetɔ JonesY

more options

Anytime I try to right click and save a .gif image Firefox immediately hard crashes to the crash report tool.

Even if I "View image" so it appears in a tab by itself and then use file/save as FF still crashes.

sometimes the image is actually saved, though and sometimes it isn't.

I have "IE Tab Plus" installed and if I switch to IE rendering I can save just fine, but I hate using IE for anything other than emergency usage.

Anytime I try to right click and save a .gif image Firefox immediately hard crashes to the crash report tool. Even if I "View image" so it appears in a tab by itself and then use file/save as FF still crashes. sometimes the image is actually saved, though and sometimes it isn't. I have "IE Tab Plus" installed and if I switch to IE rendering I can save just fine, but I hate using IE for anything other than emergency usage.

darxide trɔe

All Replies (3)

more options

The Google Talk plugin has caused this type of crash for some. Try disabling that plugin to see if it helps. To do that in the Tools menu select Add-ons, then go to the Plugin section. Select the Google Talk plugin, then click on disable. Restart Firefox then see if you can save images.

more options

Your crash report shows the Flash.OCX plugin. That is the ActiveX plugin for IE and it looks like a very old 7.0.19.0 version.

You need to remove that plugin and install the latest Flash plugin for both browsers.
For Firefox you have Flash version 10.1.85.3 and that is also not the latest version.

See http://kb2.adobe.com/cps/191/tn_19166.html Troubleshoot Flash Player installation | Windows

more options

I have encountered this problem too last week. I just installed Firefox 4,then the problem was fixed!