This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

WHEN I CLICK 'I UNDERSTAND THE RISKS' THE 'ADD EXCEPTION' CERTIFICATE BOX DOESN'T APPEAR WHEN I TRY TO DOWNLOAD APPLE iTUNES.

  • 3 ŋuɖoɖowo
  • 128 masɔmasɔ sia le wosi
  • 1 view
  • Nuɖoɖo mlɔetɔ RoLeDa

more options

NORMALLY, WHEN YOU GET AN 'UNTRUSTED SITE', PRESSING THE 'I UNDERSTAND THE RISKS' TAB IS FOLLOWED BY THE 'ADD EXCEPTION' BOX... THIS BOX DOES NOT APPEAR. I'M STUCK ON 'I UNDERSTAND THE RISKS' AND CAN'T MOVE FORWARD.

NORMALLY, WHEN YOU GET AN 'UNTRUSTED SITE', PRESSING THE 'I UNDERSTAND THE RISKS' TAB IS FOLLOWED BY THE 'ADD EXCEPTION' BOX... THIS BOX DOES NOT APPEAR. I'M STUCK ON 'I UNDERSTAND THE RISKS' AND CAN'T MOVE FORWARD.

All Replies (3)

more options

Hi there,

You can attempt to manually add an exception and try to bypass this 'bug?' by going to: Tools>Options>Advanced>Encryption. Once there hit the 'View Certificates' button, a new GUI should pop up and you'll see a button 'Add Exception'.

Regards, Ziggy

more options

I have this problem as well. And recently I find it's caused by ant video downloader addon. It's a pitty, for the addon is really handy.

more options

This answer did not solve my problem because it didn't tell me what to do. What is an ant video down loader add on?