We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wo archive tread sia. Meɖekuku bia biabia yeye ne ehia kpeɖeŋu.

Why does Firefox freeze my computer when I click on an email address or link to a page that asks for contact information?

  • 1 ŋuɖoɖo
  • 26 masɔmasɔ sia le wosi
  • 1 view
  • Nuɖoɖo mlɔetɔ BlueToast

gcwaters
gcwaters
more options

when i click on an email link, my computer freezes and firefox will open new tabs until i force quit the application. i downloaded the latest version of firefox for a mac, but it did not help. how do i correct this problem?

when i click on an email link, my computer freezes and firefox will open new tabs until i force quit the application. i downloaded the latest version of firefox for a mac, but it did not help. how do i correct this problem?

All Replies (1)

BlueToast
BlueToast
more options

Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.2.14) Gecko/20110218 Firefox/3.6.14

When I click on a mailto: link, Firefox freezes. This is new for me as of 3.6.14 (not sure if it existed in prior versions because I hadn't clicked a mailto: in a while).