This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Available update will not load. Message says I lack the system permission to install, to use an Administrator Account. I am, however, the Administrator. Help!

  • 2 ŋuɖoɖowo
  • 21 masɔmasɔ sia le wosi
  • 1 view
  • Nuɖoɖo mlɔetɔ PGar

more options

I am able to install other software, which I did as a test. Recently migrated from OS 10.4.11 on a Power PC eMac to OS 10.6.6 on an Intel iMac. This is the first Security Update since I migrated. I trashed the cert8.db file as recommended on site and I rebooted too, but still can't install the update. I have not uninstalled Firefox for fear of not being able to re-install. I have not yet messed with the Profile or otherwise worked in Terminal. Is there some handy preference to trash or what?

I am able to install other software, which I did as a test. Recently migrated from OS 10.4.11 on a Power PC eMac to OS 10.6.6 on an Intel iMac. This is the first Security Update since I migrated. I trashed the cert8.db file as recommended on site and I rebooted too, but still can't install the update. I have not uninstalled Firefox for fear of not being able to re-install. I have not yet messed with the Profile or otherwise worked in Terminal. Is there some handy preference to trash or what?

Ŋuɖoɖo si wotia

  • Download a new copy of the Firefox program: http://www.mozilla.com/firefox/all.html
  • Trash the current Firefox application to do a clean (re)install.
  • Install the new version that you have downloaded.

Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data.

Xle ŋuɖoɖo sia le goya me 👍 0

All Replies (2)

more options

Ɖɔɖɔɖo si wotia

  • Download a new copy of the Firefox program: http://www.mozilla.com/firefox/all.html
  • Trash the current Firefox application to do a clean (re)install.
  • Install the new version that you have downloaded.

Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data.

more options

Thanks cor-el. Now that was EASY! I am always enamored of the simple fix!