Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wo archive tread sia. Meɖekuku bia biabia yeye ne ehia kpeɖeŋu.

I downloaded Firefox 3.6 on a 64bit vista machine and got a trojan with the download.

  • 2 ŋuɖoɖowo
  • 18 masɔmasɔ sia le wosi
  • 6 views
  • Nuɖoɖo mlɔetɔ amnola1

amnola1
amnola1
more options

Downloaded firefox 3.6 on a 64bit Vista machine. Once downloaded, i started getting pop-up(third party) virus protection warnings. Both windows defender and IE open and lock-up. It returns a warning every time I run an application, and prevents most programs from running. Never had this issue with Mozilla software before. Just curious if anyone else has had a similar issue.

Downloaded firefox 3.6 on a 64bit Vista machine. Once downloaded, i started getting pop-up(third party) virus protection warnings. Both windows defender and IE open and lock-up. It returns a warning every time I run an application, and prevents most programs from running. Never had this issue with Mozilla software before. Just curious if anyone else has had a similar issue.

Ŋuɖoɖo si wotia

First, go to http://www.avg.com/us-en/avg-rescue-cd-download and download the Rescue CD. Follow the instructions to create the disc/usb. Next, go to the Firefox web site and download the install files. Do NOT go to any other site to get the files. In Control Panel, choose to uninstall Firefox. Once uninstall is complete, place AVG Rescue disc in drive and reboot, making sure the PC boots from the CD/USB. Once the Rescue is done, reboot and install Firefox. Make sure you have the latest antivirus software and firewall running. AVG, Norton, and Panda are among the best. I had this problem when I clicked on link for some no-name antivirus out of England.It took over the system and would not let me do anything. I could only get online by booting into safe mode with internet. Good luck.

Xle ŋuɖoɖo sia le goya me 👍 0

All Replies (2)

RealGomer
RealGomer
more options

Ɖɔɖɔɖo si wotia

First, go to http://www.avg.com/us-en/avg-rescue-cd-download and download the Rescue CD. Follow the instructions to create the disc/usb. Next, go to the Firefox web site and download the install files. Do NOT go to any other site to get the files. In Control Panel, choose to uninstall Firefox. Once uninstall is complete, place AVG Rescue disc in drive and reboot, making sure the PC boots from the CD/USB. Once the Rescue is done, reboot and install Firefox. Make sure you have the latest antivirus software and firewall running. AVG, Norton, and Panda are among the best. I had this problem when I clicked on link for some no-name antivirus out of England.It took over the system and would not let me do anything. I could only get online by booting into safe mode with internet. Good luck.

amnola1
amnola1 Biabia la
more options

Thanks for the advice. I had the problem on a work computer with a crapped-out optical drive. It was set up with multiple user accounts. I was able to boot in safe mode in the administrative account. I uninstalled firefox and ran AVG. Rebooted and it was fine. Ran Malwarebytes and Spybot, they came up clean. It appeared to have changed my proxy settings in Opera and IE though. I uninstalled Opera and don't really mess with IE anyway.

Thanks for the quick and helpful feedback.