This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Upgraded to 4.0 - but lost Norton toolbar and auto-designation of sites as safe or not. Want to go back to prior 3.6 version. How do I do this?

  • 2 ŋuɖoɖowo
  • 5 masɔmasɔ sia le wosi
  • 20 views
  • Nuɖoɖo mlɔetɔ the-edmeister

more options

When I upgraded to 4.0 I no longer have an auto feature of when I google web sites and get a long list of sites there is no indicator if it is a safe website or potentially malicious website. I had this feature in prior version with my Norton 360 antivirus software. With 4.0 it does not exist.

I need to go back to prior 3.6... version without losing all my bookmark settings and personalization features. How do I do this?

When I upgraded to 4.0 I no longer have an auto feature of when I google web sites and get a long list of sites there is no indicator if it is a safe website or potentially malicious website. I had this feature in prior version with my Norton 360 antivirus software. With 4.0 it does not exist. I need to go back to prior 3.6... version without losing all my bookmark settings and personalization features. How do I do this?

All Replies (2)

more options

Norton is due to release a patch for both IE9 and Firefox 4 in May. See Norton compatibility with IE9 and FF4

To revert to 3.6.16, do the following.

  • Then go to Add/Remove Programs, scroll down to Mozilla Firefox and remove it, choosing to keep your bookmarks, customizations etc., (don't checkmark the box).
  • Then reboot and delete the folder called Mozilla Firefox at this location: C:\Program Files\Mozilla Firefox
  • Finally run the installation file you downloaded.

Actually, Firefox 4 does have a means of identifying untrusted sites. See How do I tell if my connection to a website is secure?

Xircal trɔe

more options