We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Every time i log on, it says firefox says i'm unprotected, and must download new version, even though I have already downloaded it 3 times.

  • 2 ŋuɖoɖowo
  • 1 masɔmasɔ sia le esi
  • 1 view
  • Nuɖoɖo mlɔetɔ James

more options

I've downloaded firefox 5.0 three times, and every time i log on to my computer, it says i am unprotected, and must install the newest version, which i have... 3 times.

I've downloaded firefox 5.0 three times, and every time i log on to my computer, it says i am unprotected, and must install the newest version, which i have... 3 times.

All Replies (2)

more options

Help > About Firefox = what version does that window say you have installed?

more options

Either you have both Firefox 5.0 and 3.5.19 installed or you useragent is stuck to the old version.

https://support.mozilla.com/kb/Websites+or+add-ons+incorrectly+report+incompatible+browser