Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I just installed FF v6. Now the Addons Manager won't start - it just says, "Loading..." forever.

  • 5 ŋuɖoɖowo
  • 35 masɔmasɔ sia le wosi
  • 2 views
  • Nuɖoɖo mlɔetɔ marcodalo

more options

I'm trying to manage my add-ons. When I launch the Add-ons manager, I just get a "Loading..." window forever.

I'm trying to manage my add-ons. When I launch the Add-ons manager, I just get a "Loading..." window forever.

J.L.Miller trɔe

Ŋuɖoɖo si wotia

Click on Extensions, Appearance or Plugins in the left column of the Add-ons Manager display.

  • The problem is that the Add-ons Manager display, when opened the first time, is on "Get Add-ons" and that must be downloaded from the Add-ons server which is currently overburdened due to users, and the update process for Firefox 6, checking for updates.

If you need to look for new Add-ons, go directly to the Add-ons site and use the search box on that page: https://addons.mozilla.org/en-US/firefox/


If this reply solves your problem, please click "Solved It" next to this reply when signed-in to the forum.

Xle ŋuɖoɖo sia le goya me 👍 13

All Replies (5)

more options

Ɖɔɖɔɖo si wotia

Click on Extensions, Appearance or Plugins in the left column of the Add-ons Manager display.

  • The problem is that the Add-ons Manager display, when opened the first time, is on "Get Add-ons" and that must be downloaded from the Add-ons server which is currently overburdened due to users, and the update process for Firefox 6, checking for updates.

If you need to look for new Add-ons, go directly to the Add-ons site and use the search box on that page: https://addons.mozilla.org/en-US/firefox/


If this reply solves your problem, please click "Solved It" next to this reply when signed-in to the forum.

more options

This is caused by a little bug (programming error) in the Addon-manager. See bug 679604 for info.

more options

That item for bug 679604 states:

  1. the work-around that I suggested is the only method currently to stop the problem
  2. that it only happens one time, the first time that the Add-ons Manager is loaded
  3. that it is a minor issue and it is unlikely to result in a Firefox 6 update, at this time
  4. that the issue will occur when upgrading or downgrading (ver 4 or 5 to ver 6 and vice-versa)
  5. there is some discussion about adding it to the Release Notes, which, unfortunately, most users do not read
  6. updating to a version after Firefox 6, the problem will not occur
more options

Solved it ! Thank you.

more options

Solved it! Thank you.