This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox dumped me out. I uninstalled and tried to re-install, but now it won't re-install. I assume Microsoft Explorer is somehow sensing this and dumping me. Firefox used to work perfectly until recently. How can I re-install?

  • 1 ŋuɖoɖo
  • 1 masɔmasɔ sia le esi
  • 6 views
  • Nuɖoɖo mlɔetɔ zedmelon

more options

I downloaded Firefox and it worked perfectly for awhile. It then dumped me out and my screen showed a blue background with a "critical error" message. It kept dumping me out, so I uninstalled Firefox and tried to re-install. Now it won't even re-install. As the re-install process almost finishes, I get dumped and the same "critical error" screen appears. I assume there is something with Microsoft or Explorer that is sensing what I'm trying to do and stopping me. How can I get Firefox to download again?

I downloaded Firefox and it worked perfectly for awhile. It then dumped me out and my screen showed a blue background with a "critical error" message. It kept dumping me out, so I uninstalled Firefox and tried to re-install. Now it won't even re-install. As the re-install process almost finishes, I get dumped and the same "critical error" screen appears. I assume there is something with Microsoft or Explorer that is sensing what I'm trying to do and stopping me. How can I get Firefox to download again?

All Replies (1)

more options

I love a good anti-Microsoft story, but this isn't likely to be Redmond Sabotage.

If you got a blue screen, you might be near the end of this computer (dying hardware) or need to reinstall your OS (reinstall Windows). Windows gets "clogged" and needs reinstalled ever six months to a couple years, depending on your use. System restore might help you here.

You might have malware that's trashed critical system files (or just corrupted something which should be removed with a Firefox uninstall but can't), but the blue screen is never a good sign. System restore may or may not help in that case.

Try installing something else and see if it succeeds. Open Office is a great application suite, though it's a bit large to download. SpyBot is only around 17MB IIRC.

Best of luck!