Why does 6.0.2 crash on 2 laptops & one desktop if let open for a couple hours? I've never had this problem before
I've had nothing but trouble with 6.02 Firefox. On my 3 machines, 2 laptops and a desktop if I leave Firefox open, not being used it will lock up - 'non-responsive' after an hour or so. Every time.
All Replies (10)
https://support.mozilla.com/en-US/kb/Firefox%20crashes#w_get-help-fixing-this-crash
Type about:crashes in the URL bar and hit Enter.
Click the hyperlinks to bring up the Crash Report pages and copy'n'paste the URL of each of those reports into the message box here. We'll see if we can help you figure out what is causing those crashes to happen.
From what I have been reading, I think I should ask why firefox 6 is always 'hanging' instead of crashing. Thanks for your help
So there aren't any crash reports visible on the about:crashes page?
Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).
- Don't make any changes on the Safe mode start window.
- https://support.mozilla.com/kb/Safe+Mode
I didn't find crash reports on the one laptop I had used previously-maybe it doesn't hang up. But this desktop has tons of crash reports. This computer has Kaspersky and the 2 laptops have AVG which just uses Windows Firewall. When Kaspersky expires, I'm going to change to AVG.
Somewhere I read a report saying the video card needed upgrading to 10.6 on the desktop ATI. I don't how that would apply to built in video on laptops
Here is one crash report:
Signature pr_FindSymbolInLib
UUID 9062c328-9656-437f-8109-3942c2110920
Date Processed 2011-09-20 09:32:18.614302
Process Type plugin Version: Filename: npmozax.dll
Uptime 0
Install Age 1.3 weeks since version was first installed.
Install Time 2011-09-10 13:34:09
Product Firefox
Version 6.0.2
Build ID 20110902133214
Release Channel release
OS Windows NT
OS Version 5.1.2600 Service Pack 3
CPU x86
CPU Info AuthenticAMD family 15 model 12 stepping 0
Crash Reason EXCEPTION_ACCESS_VIOLATION_READ
Crash Address 0xc
User Comments
App Notes AdapterVendorID: 1002, AdapterDeviceID: 95c6, AdapterDriverVersion: 8.620.0.0
D3D10 Layers? D3D10 Layers-
D3D9 Layers? D3D9 Layers-
Processor Notes Priority Job
EMCheckCompatibility True
Winsock LSP
Adapter Vendor ID
Adapter Device ID
Bugzilla - Report this Crash
Related Bugs
70543 RESOLVED FIXED N601 Mac #8 [@ pr_FindSymbolInLib]
Crashing Thread
Frame Module Signature [Expand] Source
0 nspr4.dll pr_FindSymbolInLib nsprpub/pr/src/linking/prlink.c:1100
1 nspr4.dll PR_FindSymbol nsprpub/pr/src/linking/prlink.c:1242
2 nspr4.dll PR_FindFunctionSymbol nsprpub/pr/src/linking/prlink.c:1258
3 xul.dll mozilla::plugins::PluginModuleChild::Init dom/plugins/ipc/PluginModuleChild.cpp:242
4 xul.dll mozilla::plugins::PluginProcessChild::Init dom/plugins/ipc/PluginProcessChild.cpp:163
5 xul.dll XRE_InitChildProcess toolkit/xre/nsEmbedFunctions.cpp:504
6 plugin-container.exe wmain toolkit/xre/nsWindowsWMain.cpp:106
7 plugin-container.exe __tmainCRTStartup obj-firefox/memory/jemalloc/crtsrc/crtexe.c:591
8 kernel32.dll BaseProcessStart
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cor-el trɔe
The one laptop that didn't hangup is XP home whereas the other laptop and desktop are XP Pro.
Argonaut trɔe
@Argonaut
That looks like a problem with the Mozilla ActiveX plugin:
- Process Type plugin Version: Filename: npmozax.dll
The Mozilla ActiveX plugin is not compatible with Firefox 2 versions and later and you should remove it.
For instructions on how to remove the Mozilla ActiveX plugin see:
Thanks I'll try that after work although I have had versions 3-5 with no problems.
@cor-el
You might be onto something. The 2 computers with firefox that hangs have the activeX plugin installed. The one laptop with no hanging, didn't have activeX.
On the 2 troublesome machines, I disabled the active x in firefox. I'll remove them later when I have time. Thanks again.
You're welcome