This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wo archive tread sia. Meɖekuku bia biabia yeye ne ehia kpeɖeŋu.

Gmail contacts don't open when using Mozilla but do so using Internet Explorer, which implies it's a Mozilla problem. Help?

  • 3 ŋuɖoɖowo
  • 7 masɔmasɔ sia le wosi
  • 5 views
  • Nuɖoɖo mlɔetɔ scaupus

kath249
kath249
more options

Using Windows 7, latest Mozilla and cleared cookies and cache. My gmail contacts do not load when accessing via Mozilla - screen freezes with continuous "loading" message. I used to be able to open contacts. If access gmail using IE, contacts open immediately - so why not with Mozilla?

Using Windows 7, latest Mozilla and cleared cookies and cache. My gmail contacts do not load when accessing via Mozilla - screen freezes with continuous "loading" message. I used to be able to open contacts. If access gmail using IE, contacts open immediately - so why not with Mozilla?

All Replies (3)

the-edmeister
the-edmeister
  • Moderator
more options

Try the Firefox SafeMode to see how it works there.
A troubleshooting mode, which disables most Add-ons.
(If you're not using it, switch to the Default Theme.)

  • You can open the Firefox 4/5/6/7 SafeMode by holding the Shft key when you use the Firefox desktop or Start menu shortcut.
  • Or use the Help menu item, click on Restart with Add-ons Disabled... while Firefox is running.

Don't select anything right now, just use "Continue in SafeMode."

To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before using the Firefox shortcut (without the Shft key) to open it again.

If it is good in the Firefox SafeMode, your problem is probably caused by an extension, and you need to figure out which one.
http://support.mozilla.com/en-US/kb/troubleshooting+extensions+and+themes

kath249
kath249 Biabia la
more options

I tried opening gmail contacts while in safemode but it was the same - frozen screen with 'loading' message. I have posted this on google forum as well and have had four other people say they have the same problem. It was one of these that alerted me to the fact that opening gmail contacts works while operating IE. I've always operated Mozilla without trouble and am frustrated - will I have to change to IE??

scaupus
scaupus
more options

same problem. but it works in seamonkey just fine.