We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wo archive tread sia. Meɖekuku bia biabia yeye ne ehia kpeɖeŋu.

After downloading a newer version of firefox, the browswer only works in one user profile at a time in my windows

dilalc
dilalc
more options

We have 5 user profiles in windows and the only profile where firefox works is the profile where it was downlooaded. If a download it on another profile, it will work there, bit no longer in the original profile.

We have 5 user profiles in windows and the only profile where firefox works is the profile where it was downlooaded. If a download it on another profile, it will work there, bit no longer in the original profile.

All Replies (1)

David McRitchie
David McRitchie
more options

When exiting Firefox, please exit with File > Exit or "Firefox" button > Exit, not with the "X" which just closes the window. You may still have to check if Firefox.exe finished by checking in the "Processes" tab of the Windows Task Manager, Use "Ctrl+Shift+Esc" in Windows 7 to get quickly to the the WTM.

You can only have one profile in use at a time, unless you use "-no-remote" on the profiles that are not your default profile. see

http://kb.mozillazine.org/Using_multiple_profiles_-_Firefox

For a longer answer see https://support.mozilla.com/questions/846534 after reading the MozillaZine article.