This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wo archive tread sia. Meɖekuku bia biabia yeye ne ehia kpeɖeŋu.

Firefox crashes

  • 3 ŋuɖoɖowo
  • 3 masɔmasɔ sia le wosi
  • 9 views
  • Nuɖoɖo mlɔetɔ sweiner1

sweiner1
sweiner1
more options

After updating Firefox and then deleting and reinstalling after it didn't work, the program continues to crash upon startup.

After updating Firefox and then deleting and reinstalling after it didn't work, the program continues to crash upon startup.

Ŋuɖoɖo si wotia

Hey sweiner1,

Have you tried starting Firefox in Safe Mode? Try holding down shift while it is starting up. If it works in Safe Mode, you should look at Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems.

If that doesn't work, I'd look at the article Troubleshoot Firefox crashes (closing or quitting unexpectedly). There will be a lot of troubleshooting help in there.

Hopefully this helps!

Xle ŋuɖoɖo sia le goya me 👍 0

All Replies (3)

Matt_G
Matt_G
more options

Ɖɔɖɔɖo si wotia

Hey sweiner1,

Have you tried starting Firefox in Safe Mode? Try holding down shift while it is starting up. If it works in Safe Mode, you should look at Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems.

If that doesn't work, I'd look at the article Troubleshoot Firefox crashes (closing or quitting unexpectedly). There will be a lot of troubleshooting help in there.

Hopefully this helps!

the-edmeister
the-edmeister
  • Moderator
more options

Both Trusteer Rapport and Roboform are known to cause Firefox 8 to crash, even in Safe Mode.

Do you have Trusteer Rapport installed? If so, disable it. 

   * Windows: "Start->All Programs->Trusteer Rapport->Stop Rapport"
   * Mac: "System Preferences -> Other -> Rapport -> Stop Rapport"

For more help you can ask their helpdesk.
http://www.trusteer.com/support/en/report-problem

http://kb.mozillazine.org/Firefox_crashes#Trusteer_Rapport

Roboform is also causing Firefox 8 to crash upon startup. Install the latest 7.6.4 version of Roboform.
http://www.roboform.com/support/news

Also, Firefox 8.0.1 was released 11/22/11 and has a patch for some crashes on Windows, but it's not being pushed as an update to all Firefox 8.0 users on Windows - you need to download it separately and install it yourself.

sweiner1
sweiner1 Biabia la
more options

Thanks, Matt G!! Safe Mode allowed it to start up and I used the troubleshooting extensions to find which extension was causing the problem! Thank you!!