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updates do not let me keep my Ancestry.com Advanced Image Viewer

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  • Nuɖoɖo mlɔetɔ user633449

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Firefox asks me to update - currently 10.0.1, but my add-on from Ancestry.com of Advanced Image Viewer 1.0.0.1 is incompatible. I use this all the time and don't want to redo it. How can I update my Firefox?

Firefox asks me to update - currently 10.0.1, but my add-on from Ancestry.com of Advanced Image Viewer 1.0.0.1 is incompatible. I use this all the time and don't want to redo it. How can I update my Firefox?

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Apparently Ancestry.com hasn't updated their toolbar to work with the Modern versions of Firefox. However, they do have a Beta which may work.

http://blogs.ancestry.com/ancestry/2011/11/16/beta-image-viewer-now-available-2/

Please use caution while using Beta software, as it may cause unintended problems.