This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Why does a white dot appear on the left side of the screen when I have Shockwave flash enabled?

  • 11 ŋuɖoɖowo
  • 1 masɔmasɔ sia le esi
  • 5 views
  • Nuɖoɖo mlɔetɔ Vivek

more options

The version of Shockwave Flash is 11.1.102.62 . The white dot appears on sites that use flash objects. This happens the last 3 days. When I disable this add-on the dot disapperas but the flash object don't load.

The version of Shockwave Flash is 11.1.102.62 . The white dot appears on sites that use flash objects. This happens the last 3 days. When I disable this add-on the dot disapperas but the flash object don't load.

dimsgr trɔe

Ŋuɖoɖo si wotia

It could be that the Flash Player has a problem adjusting to the graphics card/drivers. It may disappear with the next Flash update. You can also try the Flash Player Forum, users may have reported similar problems.

Xle ŋuɖoɖo sia le goya me 👍 0

All Replies (11)

more options
more options

No it doesn't happen on Safe mode.

more options

Safe mode disables the installed Extensions and themes (Appearance) in Tools (Alt + T) > Add-ons. Hardware acceleration (Tools > Options > Advanced > General) is also disabled. You can try to isolate the cause starting with the extensions.

more options

I 've already done it and I saw that Shockwave Flash causes this problem.

more options

You can try right-clicking on a Flash video, click the left end icon and deselect Enable hardware acceleration. Can you also post a screenshot: Add images: Browse below Post a Reply on this page.

more options

I disabled the hardware acceleration but the dot is still there. You can see it on the left side inside the circle.

dimsgr trɔe

more options

That looks like a dead pixel on the LCD. Nothing to worry though. It is a common phenomenon and would only appear on very dark visuals.

more options

That is what I thought at first. But it isn't a dead pixel. I told you that when I disable Shockwave flash the dot disappears. And I have tested it on a second monitor as well...

more options

Ɖɔɖɔɖo si wotia

It could be that the Flash Player has a problem adjusting to the graphics card/drivers. It may disappear with the next Flash update. You can also try the Flash Player Forum, users may have reported similar problems.

more options

Ok. I 'll just wait for an update. I think the problem exists since the last update of Mozilla and Windows 7 (same day). Thank you anyway.

more options

No problem. You can check with the Flash Player forums in the meantime. There could be a solution.