This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wo archive tread sia. Meɖekuku bia biabia yeye ne ehia kpeɖeŋu.

Sync doesn't work

  • 3 ŋuɖoɖowo
  • 8 masɔmasɔ sia le wosi
  • 2 views
  • Nuɖoɖo mlɔetɔ Ibai

omarjose
omarjose
more options

I set up my Firefox in my main desktop with two others laptops, but the synchronization was incomplete, and now a banner saying "Sync encountered and error while syncing:Unknown error. Sync will automatically retry this action", but nothing happen.

I set up my Firefox in my main desktop with two others laptops, but the synchronization was incomplete, and now a banner saying "Sync encountered and error while syncing:Unknown error. Sync will automatically retry this action", but nothing happen.

omarjose trɔe

All Replies (3)

Ibai
Ibai
  • Administrator
more options

Hi Omar,

My recommendation is to reset the account by following the steps explained in this article: https://support.mozilla.org/en-US/kb/how-do-i-manage-my-firefox-sync-account#w_how-do-i-reset-my-sync-data

Let me know if that works.

omarjose
omarjose Biabia la
more options

Hello:

It didn´t work.

I had tried that several times before to send you the request.

More info: the only difference between the two laptops that I have (where the sync between those two work fine), is that the third computer , a desktop, where the sync don´t work, is running W7 in spanish, although Firefox is in English.

The two laptops have the W7 OS in English.

Rgds

Ibai
Ibai
  • Administrator
more options

Hola!

If that doesn't work I will ask you to try to log in Diagnose Firefox issues using Troubleshoot Mode to make sure that no add-ons are messing up with Sync.

If that doesn't work please file a bug. It could be as simple as a problem with your connections if the log mentions any error like 503 or 404. You can find good instructions to file a bug in this blogpost: https://philikon.wordpress.com/2011/06/13/how-to-file-a-good-sync-bug/