Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Problems updating to 12.0 + 64-bit version question

  • 4 ŋuɖoɖowo
  • 31 masɔmasɔ sia le wosi
  • 8 views
  • Nuɖoɖo mlɔetɔ asuceska

more options

On the first issue: my Firefox 11.0 won't update to 12.0, even when going through the "About Firefox -> Check for updates" path. I know that the release date for 12.0 was today, so I don't understand what's the problem.

On the second issue: is it true that from version 13.0 there will be a 64-bit version of Firefox? If so, are the users going to have the possibility to choose to upgrade to a 64-bit version before updating from 12 to 13?

On the first issue: my Firefox 11.0 won't update to 12.0, even when going through the "About Firefox -> Check for updates" path. I know that the release date for 12.0 was today, so I don't understand what's the problem. On the second issue: is it true that from version 13.0 there will be a 64-bit version of Firefox? If so, are the users going to have the possibility to choose to upgrade to a 64-bit version before updating from 12 to 13?

Ŋuɖoɖo si wotia

Firefox 12 scheduled release time (subject to change) is 8 a.m. PDT in the U.S. That time has not yet arrived as of this reply. Adjust that time to your local time.

The 64-bit release of Firefox may not occur for several months yet. Currently, there is a testing version in Nightly (Firefox 14), the least stable/secure level, and should be installed only by very experienced users for testing only. The 64-bit Plugins by third-party developers are still somewhat scarce.


If this reply solves your problem, please click "Solved It" next to this reply when signed-in to the forum.



Not related to your question, but...

You may need to update some plug-ins. Check your plug-ins and update as necessary:

Xle ŋuɖoɖo sia le goya me 👍 6

All Replies (4)

more options

Ɖɔɖɔɖo si wotia

Firefox 12 scheduled release time (subject to change) is 8 a.m. PDT in the U.S. That time has not yet arrived as of this reply. Adjust that time to your local time.

The 64-bit release of Firefox may not occur for several months yet. Currently, there is a testing version in Nightly (Firefox 14), the least stable/secure level, and should be installed only by very experienced users for testing only. The 64-bit Plugins by third-party developers are still somewhat scarce.


If this reply solves your problem, please click "Solved It" next to this reply when signed-in to the forum.



Not related to your question, but...

You may need to update some plug-ins. Check your plug-ins and update as necessary:

SafeBrowser trɔe

more options

You are correct, the release date for Firefox 12 is planned for today. However, it probably won't be for a few more hours. so you won't be able to update yet. Try checking for updates through the day, and eventually it will roll out :)

As for the 64bit, there are no plans to make Firefox 13 64 bit. While devs are working on 64 bit Firefox, there is no ETA for when that will arrive. Until it is announced, no one knows how the upgrade process will be performed, but it is likely those with 32 bit firefox will stay with that through upgrades (as the benefits for x64 are small for average users).

more options

Firefox 12 is now available for update through Help > About Firefox > Check for Updates

The full installer is only available at this time here (choose your language) --> http://releases.mozilla.org/pub/mozilla.org/firefox/releases/12.0/win32/

Automatic notification for the update availability will currently be to a limited number of users to check for major problems with the update.

Firefox 12 Release Notes --> https://www.mozilla.org/en-US/firefox/12.0/releasenotes/


If this reply solves your problem, please click "Solved It" next to this reply when signed-in to the forum.

James trɔe

more options

Thanks a lot for all the replies, they were very helpful!