This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wo archive tread sia. Meɖekuku bia biabia yeye ne ehia kpeɖeŋu.

old icon keeps coming back while new icon goes away

  • 1 ŋuɖoɖo
  • 2 masɔmasɔ sia le wosi
  • 1 view
  • Nuɖoɖo mlɔetɔ scoobidiver

czerwiec62
czerwiec62
more options

down loaded new version of firefox.old version of firefox icon does not go away . screen is telling me only one firefox can be opened at one time . the wrong one stays while the newer one i just down loaded disappears

down loaded new version of firefox.old version of firefox icon does not go away . screen is telling me only one firefox can be opened at one time . the wrong one stays while the newer one i just down loaded disappears

All Replies (1)

scoobidiver
scoobidiver
more options

Did you follow instructions in Uninstall Firefox from your computer?

Once Firefox 3.6 is uninstalled, install Firefox 12 using How to download and install Firefox on Mac.

Note: Update also your plugin using http://www.mozilla.org/plugincheck/.