This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wo archive tread sia. Meɖekuku bia biabia yeye ne ehia kpeɖeŋu.

You have asked firefox to connect securely

  • 4 ŋuɖoɖowo
  • 13 masɔmasɔ sia le wosi
  • 17 views
  • Nuɖoɖo mlɔetɔ irvinlesh

irvinlesh
irvinlesh
more options

So I just re-installed Firefox and I started having this problem with some websites. (GoogleMail, Facebook, most https websites.)

Here is the error:

You have asked Firefox to connect securely to facebook.com, but we can't confirm that your connection is secure.

Normally, when you try to connect securely, sites will present trusted identification to prove that you are going to the right place. However, this site's identity can't be verified.

What Should I Do?

If you usually connect to this site without problems, this error could mean that someone is trying to impersonate the site, and you shouldn't continue.





facebook.com uses an invalid security certificate.

The certificate is not trusted because no issuer chain was provided.

(Error code: sec_error_unknown_issuer)

I have the same error for the other websites. I connected to them fine before the re-install. Please help. Thanks.

So I just re-installed Firefox and I started having this problem with some websites. (GoogleMail, Facebook, most https websites.) Here is the error: You have asked Firefox to connect securely to facebook.com, but we can't confirm that your connection is secure. Normally, when you try to connect securely, sites will present trusted identification to prove that you are going to the right place. However, this site's identity can't be verified. What Should I Do? If you usually connect to this site without problems, this error could mean that someone is trying to impersonate the site, and you shouldn't continue. facebook.com uses an invalid security certificate. The certificate is not trusted because no issuer chain was provided. (Error code: sec_error_unknown_issuer) --------------------------------------------------------------------------------- I have the same error for the other websites. I connected to them fine before the re-install. Please help. Thanks.

Ŋuɖoɖo si wotia

Try to disable Scan SSL in the BitDefender settings.

  • BitDefender -> Privacy settings -> disable Scan SSL
Xle ŋuɖoɖo sia le goya me 👍 4

All Replies (4)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Which security software (firewall, anti-virus) do you have?

If you have ESET the See:

  • ESET setup -> advanced setup -> extend web and email tree -> SSL
  • SSL protocol: Do not scan SSL protocol
irvinlesh
irvinlesh Biabia la
more options

I have BitDefender.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Ɖɔɖɔɖo si wotia

Try to disable Scan SSL in the BitDefender settings.

  • BitDefender -> Privacy settings -> disable Scan SSL
irvinlesh
irvinlesh Biabia la
more options

It worked. Thanks! But i wonder why it randomly started doing it though.