Sorry to hear that your Firefox seems to be crashing. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

1. Enter about:crashes in the Firefox location bar (that's where you enter your website names) and press Enter. You should now see a list of submitted crash reports.
2. Copy the most recent 5 report IDs that you see in the crash report window and paste them into your forum response.

Thanks in advance for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

You can also try an easy fix by reseting Firefox, while keeping your bookmarks, history, passwords, etc: Here is how

Oops, sorry we missed the crash ID

No doubt you had already read Troubleshoot Firefox crashes (closing or quitting unexpectedly) as you did post a crashID

A few more crashIDs may be useful to Kadir and it would probably help if those were from crashes whilst Firefox is in safe mode (&/or after a reset).

For forum cross referencing purposes

• Report for CrashID bp-73b6fd8a-b3bb-4f60-aa08-04ecd2120810
  • Crash Signature:
    nsOverflowClipWrapper::WrapItem(nsDisplayListBuilder*, nsDisplayItem*)
  • related bug 713486
    < The above bug is dormant, no longer in contact with original user. >

_{(Note There is a slight possibility the file FileMonitor32.dll is suspicious, as it is undated; mentioned in your report and in http://www.file.net/process/filemonitor32.dll.html but it is not mentioned in the crashing thread so I see no point in an unnecessary wild goose chase for Malware at this point)}

Hi, thanks for helping. This has been driving me crazy for months. I've been lucky to get some reports through because usually I would get "problem submitting report". Still not sure how I fixed that one. I've tried everything I could think of. I'm more used to the traditional tech support, so bear with me. Here are some crash reports: bp-054efc84-0c18-4cc6-852b-e0c7f21208098/9/20128:57 AMbp-195b4026-3f70-4fa6-a53c-ee5c221208088/8/20127:39 PMbp-25ad56d2-9c73-468c-9e6a-bf23e21208088/8/20127:38 PMbp-542b859a-93ff-4111-8d6b-207b521208088/8/20123:05 PMbp-a15318b3-9cda-455d-a193-7b5c221208088/8/20122:31 PMd210a009-91a7-4d94-8136-973ac102a5cf8/6/20124:40 PM753d191f-77fa-4e9d-ac91-aeb811be8aa28/6/20121:40 PM5ce6e80e-9cb1-4895-a7fd-d0e89e027e2d8/6/20121:20 PMe42b267d-9643-4a3a-b6c5-4b0f5c2984618/6/201211:56 AM37b0b2ea-ffcc-4b1d-8c59-47e1341f21fe8/3/20127:59 PM Thanks again for your help.

In the related bug 713486 it says, Probably related to HWA in Firefox (layout?). Disabling HWA seems to stop the crashes.

Try turning off hardware acceleration in the Firefox Options window - Advanced panel General tab. Related article: Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems

Hi, Alice

Thanks, but I already tried that. Thanks again.

Others will give answers, but of the above my comment is that I see one from safe mode and am guessing it is graphics related.

• Report for CrashID bp-25ad56d2-9c73-468c-9e6a-bf23e2120808
  • Signature: nsFrame::DisplayBorderBackgroundOutline(nsDisplayListBuilder*, nsDisplayListSet const&, bool)
  • Related Bug 722030 (& Bug 772330 )

Have you checked your graphics drivers are up to date ?

• Upgrade your graphics drivers to use hardware acceleration and WebGL

Thanks to all who replied. I will try some of these things over the weekend. Please bear with me until Monday for two reasons: 1. it's the weekend and the wife has plans. :-) 2. I probably should have mentioned this earlier with my comment about random crashes: the crashes are just that; random. The time between ranges from a few minutes to a maximum so far of 2 1/2 days. So, it takes time to see if something really worked or not.

Have a great weekend.

Try to disable hardware acceleration in Firefox.

• Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"
• https://hacks.mozilla.org/2010/09/hardware-acceleration/

• https://support.mozilla.org/kb/how-do-i-upgrade-my-graphics-drivers

See also:

• http://kb.mozillazine.org/Firefox_crashes
• https://support.mozilla.org/kb/Firefox+crashes

Hi,

Back from the weekend. John99, my graphics drivers are up to date. Cor-el, thanks I tried that but still crashed.

I'm trying something right now, (uninstalled a program) but won't know for a while because as I stated earlier, crashes can be as much as 2 days apart, even though I mostly go to the same web sites.

I'll post again when either it crashes again or I decide the program was causing a conflict.

Thanks again for your help.

OK, it was a program I had updated recently. I had uninstalled it but after about 16 hours (not continuous) Firefox crashed again, so it wasn't that. Any more ideas, no matter how weird, would be appreciated. Is there any possibility that it's a case of something NOT being there as opposed to something that is there? Also, most of the crashes (but not all) seem to come during or after I visit WFTV.com. This is the site I probably visit the most. It's one of my local TV station sites. I clear the cache when leaving Firefox, but not during. Any ideas would be appreciated.

Does Firefox run without crashing when you restart in Firefox Safe Mode and select "Continue in Safe Mode?" If Firefox doesn't crash in Firefox Safe Mode, try disabling all of your extensions in the Add-ons Manager, then restart Firefox as explained in the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article (you can skip disabling hardware acceleration, since you already tried that).

If Firefox still crashes in Firefox Safe Mode, there are some other suggestions here you can try:

• http://kb.mozillazine.org/Firefox_crashes
• Troubleshoot Firefox issues caused by malware

Hi, Alice I'm running in safe mode right now, but if this thing runs true to form, it could be as much as 2 days before it might crash. (or maybe in the next 10 minutes, it's that unpredictable). I've run half a dozen malware and anti-virus programs to no avail. I've even run 2 from cd. Nothing, except the usual tracking cookies. I'll either keep trying or give up and live with the crashes. I've put aside a half dozen projects because of this stupid thing. Oh well, thanks for trying and if you get any other ideas, let me know. I'll post back here when I decide if it's really working in safe mode, or if it crashes again.

Try to do a clean reinstall and delete the Firefox program folder (C:\Program Files\Mozilla Firefox\) before reinstalling a fresh copy of Firefox.

• http://kb.mozillazine.org/Installation_directory

Download a fresh Firefox copy and save the file to the desktop.

• Firefox 14.0.x: http://www.mozilla.org/en-US/firefox/all.html

Uninstall your current Firefox version, if possible, to cleanup the Windows registry and settings in security software.

• Do NOT remove personal data when you uninstall your current Firefox version, because all profile folders will be removed and you will also lose your personal data like bookmarks and passwords from profiles of other Firefox versions.

Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.

• It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
• http://kb.mozillazine.org/Uninstalling_Firefox

Your bookmarks and other profile data are stored in the Firefox Profile Folder and won't be affected by an uninstall and (re)install, but make sure that "remove personal data" is NOT selected when you uninstall Firefox.

• http://kb.mozillazine.org/Profile_folder_-_Firefox
• http://kb.mozillazine.org/Profile_backup

• http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Clean_reinstall

You can also try to create a new profile as a test to check if your current profile is causing the problems.

See "Basic Troubleshooting: Make a new profile":

• https://support.mozilla.org/kb/Basic+Troubleshooting#w_8-make-a-new-profile

If the new profile works then you can transfer some files from the old profile to that new profile, but be careful not to copy corrupted files.

See:

• http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox

Hi, I've lost track of all the things I've tried, so I'm starting again. I've been running in safe mode since Monday night and so far no crashes. Unfortunately, that doesn't mean much because I've gone almost three days in normal mode without crashes. I just went back to normal mode and almost immediately got a crash. I disabled a couple of extensions (I only have 5) and will see what happens. I only have one plug-in (Shockwave) and that wasn't disabled in safe mode, so I leaving that alone for now. I'll post again when something else happens.

You said I disabled a couple of extensions and that you will see what happens. If you are able to continue using Firefox without crashing with those extensions disabled then it's likely one of them was causing the crash.

The report for crash ID bp-73b6fd8a-b3bb-4f60-aa08-04ecd2120810 (08-10-2012) only shows Extension IDs, not the extension name. It might help if you used the "Copy all to clipboard" button on the Troubleshooting Information page, which you can open from the Firefox Help menu, and then paste that information here.

Hi Alice,

It hasn't crashed lately, but on the other hand I haven't been using it much today because I have other things to do. Here's the Clipboard information as it stands right now. Maybe you can spot something useful. Thanks.

 Application Basics

       Name
       Firefox

       Version
       14.0.1

       User Agent
       Mozilla/5.0 (Windows NT 5.1; rv:14.0) Gecko/20100101 Firefox/14.0.1

       Profile Folder

         Show Folder

       Enabled Plugins

         about:plugins

       Build Configuration

         about:buildconfig

       Crash Reports

         about:crashes

       Memory Use

         about:memory

 Extensions

       Name

       Version

       Enabled

       ID

       Xmarks
       4.1.0
       true
       foxmarks@kei.com

       Bookmark Favicon Changer
       1.65
       false
       bookmarkfaviconchanger@sonthakit

       Forecastfox
       2.2.1
       false
       {0538E3E3-7E9B-4d49-8831-A227C80A7AD3}

       Lazarus: Form Recovery
       2.3
       false
       lazarus@interclue.com

       Microsoft .NET Framework Assistant
       0.0.0
       false
       {20a82645-c095-46ed-80e3-08825760534b}

       Password Exporter
       1.2.1
       false
       {B17C1C5A-04B1-11DB-9804-B622A1EF5492}

       Personas
       1.6.2
       false
       personas@christopher.beard

       Restartless Restart
       8
       false
       restartless.restart@erikvold.com

       Tab Mix Plus
       0.4.0.3
       false
       {dc572301-7619-498c-a57d-39143191b318}

 Important Modified Preferences

     Name

     Value

       accessibility.typeaheadfind.flashBar
       0

       browser.cache.disk.capacity
       1048576

       browser.cache.disk.smart_size.first_run
       false

       browser.cache.disk.smart_size_cached_value
       286720

       browser.places.smartBookmarksVersion
       4

       browser.search.openintab
       true

       browser.sessionstore.resume_from_crash
       false

       browser.startup.homepage
       http://my.yahoo.com/

       browser.startup.homepage_override.buildID
       20120713134347

       browser.startup.homepage_override.mstone
       14.0.1

       browser.tabs.autoHide
       true

       browser.tabs.closeWindowWithLastTab
       false

       browser.tabs.loadBookmarksInBackground
       true

       browser.tabs.onTop
       false

       browser.tabs.tabMaxWidth
       190

       extensions.lastAppVersion
       14.0.1

       font.minimum-size.x-western
       12

       font.name.serif.x-western
       Arial

       font.size.variable.x-western
       15

       gfx.direct2d.disabled
       true

       layers.acceleration.disabled
       true

       network.cookie.prefsMigrated
       true

       places.database.lastMaintenance
       1345085664

       places.history.expiration.transient_current_max_pages
       26631

       privacy.clearOnShutdown.cookies
       false

       privacy.clearOnShutdown.downloads
       false

       privacy.clearOnShutdown.formdata
       false

       privacy.clearOnShutdown.history
       false

       privacy.clearOnShutdown.sessions
       false

       privacy.cpd.cookies
       false

       privacy.cpd.extensions-tabmix
       false

       privacy.cpd.sessions
       false

       privacy.donottrackheader.enabled
       true

       privacy.sanitize.migrateFx3Prefs
       true

       privacy.sanitize.sanitizeOnShutdown
       true

       privacy.sanitize.timeSpan
       4

       security.warn_viewing_mixed
       false

 Graphics

       Adapter Description
       NVIDIA GeForce 8400GS

       Vendor ID
       0x10de

       Device ID
       0x10c3

       Adapter RAM
       Unknown

       Adapter Drivers
       nv4_disp

       Driver Version
       6.14.13.142

       Driver Date
       5-15-2012

       WebGL Renderer
       Google Inc. -- ANGLE (NVIDIA GeForce 8400GS) -- OpenGL ES 2.0 (ANGLE 1.0.0.1041)

       GPU Accelerated Windows
       0

 JavaScript

       Incremental GC
       1

 Library Versions

       Expected minimum version

       Version in use

       NSPR
       4.9
       4.9

       NSS
       3.13.5.0 Basic ECC
       3.13.5.0 Basic ECC

       NSS Util
       3.13.5.0
       3.13.5.0

       NSS SSL
       3.13.5.0 Basic ECC
       3.13.5.0 Basic ECC

       NSS S/MIME
       3.13.5.0 Basic ECC
       3.13.5.0 Basic ECC

Just an update at 11:44 my time, Firefox just crashed with only shockwave plug-in and x-marks extension enabled. I just disabled x-marks and will see what happens.

Actually, I'm pretty positive that if anything the shockwave plug-in could cause it (or hardware acceleration in general)

Hi Kadir, thanks for joining in. However, 1. when I was in Safe mode shockwave was not disabled, but Firefox didn't crash either. 2. I have hardware acceleration disabled in general.

Thanks for your input.

spinner, Your Troubleshooting Information list does show "GPU Accelerated Windows - 0" which means you do have Hardware Acceleration disabled in your Firefox Advanced Options.

If Firefox continues to run in normal mode without crashing with your extensions disabled, you could try enabling them one by one and test in between, to see if you can identify the problem extension.

P.S. I missed your reply that Firefox just crashed with only shockwave plug-in and x-marks extension enabled. Can you post the bp- crash report ID?

Update the Shockwave Flash plugin to Flash 11.4 if you haven't done so already (See Flash Plugin - Keep it up to date and troubleshoot problems under Updating Flash), then keep all extensions disabled and us know if Firefox still crashes.