This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox crashes

  • 4 ŋuɖoɖowo
  • 2 masɔmasɔ sia le wosi
  • Nuɖoɖo mlɔetɔ McDuff73

more options

seems all the reports from the 17 crashes I've had today are empty or corrupt crashes also happening in safe mode please help

seems all the reports from the 17 crashes I've had today are empty or corrupt crashes also happening in safe mode please help

All Replies (4)

more options

Can you We're sorry to hear that your Firefox seems to be crashing. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

  1. Enter about:crashes in the Firefox location bar (that's where you enter your website names) and press Enter. You should now see a list of submitted crash reports.
  2. Copy the most recent 5 report IDs that you see in the crash report window and paste them into your forum response.

Thanks in advance for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

more options

as I said in the original post all the reports from every crash today is showing as empty or corrupt however as requested here are the last 5 reports.

bp-a76f89f0-be0e-4c19-8ef1-8b7ac212082727/08/201221:06bp-bf71da50-4897-48ad-b5c9-e9519212082727/08/201220:44bp-dc07bb02-8bf2-455d-b288-a1e99212082727/08/201220:37bp-0a38ae81-96bd-4d26-abe5-d1d04212082727/08/201218:12bp-5e556b7e-7a52-4b21-a027-19885212082727/08/201218:04

more options

Try the suggestions in this reply:

more options

Flash player just auto updated this morning I'll see if that has any influence first then I'll try the stuff suggested by you cor-el