This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Numerous Firefox 17 menus/menu options are not functional

  • 5 ŋuɖoɖowo
  • 4 masɔmasɔ sia le wosi
  • 17 views
  • Nuɖoɖo mlɔetɔ josephrot

more options

Tools -> Add-ons menu does not work (Neither does the Ctrl-Shift-A keyboard shortcut, nor the Add-ons button in the Tools-Options-General tab).

Similarly, the Help-'Report Feedback' option doesn't have any effect. Ditto for 'Help-Troubleshooting'. Other menu options like Tools-Downloads and Tool-Setup Sync work fine however.

Tools -> Add-ons menu does not work (Neither does the Ctrl-Shift-A keyboard shortcut, nor the Add-ons button in the Tools-Options-General tab). Similarly, the Help-'Report Feedback' option doesn't have any effect. Ditto for 'Help-Troubleshooting'. Other menu options like Tools-Downloads and Tool-Setup Sync work fine however.

Ŋuɖoɖo si wotia

hello dosulliv91, another user reported that tab mix plus might cause this issue - do you have it installed too? if so, please launch firefox in safe mode, go to the addons-manager & keep tab mix plus disabled until there is an update available for the extension.

Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems

Xle ŋuɖoɖo sia le goya me 👍 2

All Replies (5)

more options

Ɖɔɖɔɖo si wotia

hello dosulliv91, another user reported that tab mix plus might cause this issue - do you have it installed too? if so, please launch firefox in safe mode, go to the addons-manager & keep tab mix plus disabled until there is an update available for the extension.

Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems

more options

nm, madperson already gave the response.

JPV555 trɔe

more options

Yup, that was the issue. Thanks folks!

more options
more options

By way of reinforcement of the TabMix Plus "fix"...

After upgrading to Firefox 17 on our Windows 7 64bit machine, we found that we could not launch Add-Ons Manager, nor the Firefox Help, nor many of the already-installed Add-Ons to examine them.

As mentioned in this topic area, we updated TabMix Plus to the latest TMP dev version, and that solved everything, and fixed everything, to satisfaction.

We would NOT advise deleting all the extensions.* files in an attempt to fix the above problem, as that did not work, and messed up things as well.

josephrot trɔe