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Wo archive tread sia. Meɖekuku bia biabia yeye ne ehia kpeɖeŋu.

Firefox Sync alerts "Incorrect password or username" every time it starts.

  • 1 ŋuɖoɖo
  • 10 masɔmasɔ sia le wosi
  • 1 view
  • Nuɖoɖo mlɔetɔ Otiel

Otiel
Otiel
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Every time I start Firefox, I get the following error message from Sync:

"Sync encountered an error while connecting:Incorrect account name or password. Please try again. [Preferences]"


In my about:log-sync, these lines appear: 

Sync.Service	DEBUG	Exception: Login failed: error.login.reason.account No traceback available
Sync.Service	DEBUG	Not syncing: login returned false.
Every time I start Firefox, I get the following error message from Sync: "Sync encountered an error while connecting:Incorrect account name or password. Please try again. [Preferences]" In my about:log-sync, these lines appear: <pre>Sync.Service DEBUG Exception: Login failed: error.login.reason.account No traceback available Sync.Service DEBUG Not syncing: login returned false.</pre>

Otiel trɔe

Ŋuɖoɖo si wotia

Turns out that my Sync password was not correctly saved in Firefox. When I looked at my password saved in my Firefox profile (Options -> Security -> Saved passwords -> Show passwords) , some characters were different than the one I entered when I set up my account. For instance, there was an "©" instead of a "(".

I solved by it changing my password and using only "a-z" "A-Z" "0-9" characters.

(I filed a bug https://bugzilla.mozilla.org/show_bug.cgi?id=866586)

Xle ŋuɖoɖo sia le goya me 👍 1

All Replies (1)

Otiel
Otiel Biabia la
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Ɖɔɖɔɖo si wotia

Turns out that my Sync password was not correctly saved in Firefox. When I looked at my password saved in my Firefox profile (Options -> Security -> Saved passwords -> Show passwords) , some characters were different than the one I entered when I set up my account. For instance, there was an "©" instead of a "(".

I solved by it changing my password and using only "a-z" "A-Z" "0-9" characters.

(I filed a bug https://bugzilla.mozilla.org/show_bug.cgi?id=866586)

Otiel trɔe