This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wo archive tread sia. Meɖekuku bia biabia yeye ne ehia kpeɖeŋu.

I keep getting a message saying I need to close Firefox because my computer is out of memory.

  • 2 ŋuɖoɖowo
  • 7 masɔmasɔ sia le wosi
  • 13 views
  • Nuɖoɖo mlɔetɔ cor-el

cashtiger
cashtiger
more options

My laptop started getting a message saying that I need to close Firefox because it was out of memory. Firefox will crash and then re open back to my pages I had open before. I am running Windows 8 on a new laptop with very little installed on it. I have 6G of RAM and http://prntscr.com/13ug02 I called tech support about it thinking it was my computer and they said it was a Firefox problem. I also use Chrome on this laptop and it works fine with no problems but I like Firefox so much better. I know I have no virus' on my laptop and very little has been done on this laptop since I purchased it except Facebook. This is the message that keeps popping up http://prntscr.com/13ugw3 I went back to a previous backup and installed it and my laptop worked for a few days and then started the same thing again. Please help... not sure if it will help or not but I posted my crash reports. 

bp-21714378-5b18-4ab2-acc9-1ae842130502 5/2/2013 5:51 AM
bp-faafdb27-78ca-473d-b82f-2b2fb2130430 4/29/2013 8:15 PM
b92679aa-c685-44a6-bc7e-75bc94569ce2 4/25/2013 5:51 AM
df707528-cee4-4c60-a33e-ab89b643dd60-flash 24/23/2013 2:12 PM
df707528-cee4-4c60-a33e-ab89b643dd60-flash 14/23/2013 2:12 PM
df707528-cee4-4c60-a33e-ab89b643dd60-browser 4/23/2013 2:12 PM
df707528-cee4-4c60-a33e-ab89b643dd60 4/23/2013 2:12 PM
bp-5a70beed-7c45-49ac-bfca-c0dda2130422 4/22/2013 1:08 PM
bp-22a03599-94c8-47ae-88be-cf8dc2130421 4/21/2013 1:50 AM
bp-71911151-6232-4519-95c5-47c882130419 4/19/2013 4:26 PM
bp-e045a29a-e2d8-4596-a8a5-00c0d2130419 4/19/2013 6:36 AM
bp-7ca77ea6-ac2b-413e-907c-28f272130419 4/19/2013 3:41 AM
bp-76bb2c50-9fe5-47c2-98ae-34d112130418 4/18/2013 4:22 PM
bp-3a091ddd-977d-4efc-8357-9eb9c2130418 4/18/2013 6:31 AM
bp-0cc6c909-3bc4-4f98-849e-08ad12130418 4/18/2013 4:33 AM
38cdff77-c833-4a85-9080-37cb1dc08106-flash 24/17/2013 11:19 PM
38cdff77-c833-4a85-9080-37cb1dc08106-flash 14/17/2013 11:19 PM
38cdff77-c833-4a85-9080-37cb1dc08106-browser 4/17/2013 11:19 PM
38cdff77-c833-4a85-9080-37cb1dc08106 4/17/2013 11:19 PM
bp-39f226f7-10b2-4671-8a13-65e4d2130415 4/15/2013 7:08 AM
f25861b3-ccc6-49ed-81c0-6fb28a2f964d-flash 24/13/2013 4:47 PM
f25861b3-ccc6-49ed-81c0-6fb28a2f964d-flash 14/13/2013 4:46 PM
f25861b3-ccc6-49ed-81c0-6fb28a2f964d-browser 4/13/2013 4:46 PM
f25861b3-ccc6-49ed-81c0-6fb28a2f964d 4/13/2013 4:46 PM
bp-012338e6-f57f-4b87-a970-503a62130411 4/11/2013 1:22 PM
bp-4b371168-efa2-4489-b481-294662130408 4/8/2013 10:48 AM
8f5208c1-2c72-4813-99f4-0dcf3ab4d605-flash 24/8/2013 8:34 AM
8f5208c1-2c72-4813-99f4-0dcf3ab4d605-flash 14/8/2013 8:34 AM
8f5208c1-2c72-4813-99f4-0dcf3ab4d605-browser 4/8/2013 8:34 AM
8f5208c1-2c72-4813-99f4-0dcf3ab4d605 4/8/2013 8:34 AM
bp-05693aee-f05a-47c5-8105-02f242130407 4/7/2013 1:12 PM
bp-f00c63be-8d69-42a7-8a83-fd89b2130405 4/5/2013 12:19 AM
cedb6864-bcc4-4631-9f1e-026fae76b93e-flash 23/28/2013 9:42 PM
cedb6864-bcc4-4631-9f1e-026fae76b93e-flash 13/28/2013 9:42 PM
cedb6864-bcc4-4631-9f1e-026fae76b93e-browser 3/28/2013 9:42 PM
cedb6864-bcc4-4631-9f1e-026fae76b93e 3/28/2013 9:42 PM
bp-6eaa8e4d-6945-4331-b481-e5e2f2130324 3/23/2013 9:38 PM
bp-6f9b7a31-f88c-4003-91b3-be6f22130323 3/23/2013 12:36 AM
8aa70e4c-f6bd-4eb6-9771-d94622128440-flash 23/22/2013 3:18 PM
8aa70e4c-f6bd-4eb6-9771-d94622128440-flash 13/22/2013 3:18 PM
8aa70e4c-f6bd-4eb6-9771-d94622128440-browser 3/22/2013 3:18 PM
8aa70e4c-f6bd-4eb6-9771-d94622128440 3/22/2013 3:18 PM
bp-c526f33d-4ca7-44be-8cd0-6c4d52130303 3/2/2013 7:38 PM
962ade63-1461-4f60-b065-c5d40452e79a-browser 3/2/2013 6:55 PM
962ade63-1461-4f60-b065-c5d40452e79a 3/2/2013 6:54 PM
bp-798e98d4-2abc-41b7-92b1-1a82c2130302 3/2/2013 6:52 PM
bp-3be18072-3567-4c2e-9bc9-ecd6c2130302 3/2/2013 9:19 AM
bp-5ffde4a7-ca31-437c-9070-516382130226 2/26/2013 11:50 AM
bp-558c070b-cc89-4b62-ae0a-f86672130225 2/25/2013 10:59 AM
bp-365ccb6d-d1fc-489a-9ac5-deaba2130224 2/24/2013 9:52 AM
bp-63d14766-6227-4f63-8a8c-5fb672130223 2/23/2013 8:53 AM
bp-dd0abf73-cd82-45aa-a5e3-dbee52130220 2/20/2013 4:27 AM
bp-adc53428-aab8-4016-9764-146e42130217 2/17/2013 11:33 AM
bp-5c97270f-32c9-42d0-b29d-495382130212 2/12/2013 2:02 AM
bp-bcdb7052-c45a-4a1b-9d47-3db412130207 2/6/2013 8:31 PM
2098a560-da20-4060-ba85-7bc588d5d088 2/4/2013 5:13 AM
bp-3c6b188d-6539-4721-8161-759422130204 2/4/2013 3:25 AM
bp-d3f80bd6-180b-4bb2-9b3b-684ed2130203 2/2/2013 8:51 PM
bp-6aac956b-431f-478f-99ca-c5d8b2130130 1/30/2013 3:34 AM
bp-73a37b19-0199-4662-8919-455bf2130128 1/28/2013 8:17 AM
3e37c978-3063-46fb-82f0-7b4662d471bc 12/18/2012 6:36 AM
31fc2807-cf46-4fd2-854e-3829cd520f41 12/18/2012 6:36 AM
bp-50d31f76-a439-43ea-9a55-544542121216 12/16/2012 4:53 PM
28946ef4-0e16-412f-8524-6feef5350536
My laptop started getting a message saying that I need to close Firefox because it was out of memory. Firefox will crash and then re open back to my pages I had open before. I am running Windows 8 on a new laptop with very little installed on it. I have 6G of RAM and http://prntscr.com/13ug02 I called tech support about it thinking it was my computer and they said it was a Firefox problem. I also use Chrome on this laptop and it works fine with no problems but I like Firefox so much better. I know I have no virus' on my laptop and very little has been done on this laptop since I purchased it except Facebook. This is the message that keeps popping up http://prntscr.com/13ugw3 I went back to a previous backup and installed it and my laptop worked for a few days and then started the same thing again. Please help... not sure if it will help or not but I posted my crash reports. <pre><nowiki>bp-21714378-5b18-4ab2-acc9-1ae842130502 5/2/2013 5:51 AM bp-faafdb27-78ca-473d-b82f-2b2fb2130430 4/29/2013 8:15 PM b92679aa-c685-44a6-bc7e-75bc94569ce2 4/25/2013 5:51 AM df707528-cee4-4c60-a33e-ab89b643dd60-flash 24/23/2013 2:12 PM df707528-cee4-4c60-a33e-ab89b643dd60-flash 14/23/2013 2:12 PM df707528-cee4-4c60-a33e-ab89b643dd60-browser 4/23/2013 2:12 PM df707528-cee4-4c60-a33e-ab89b643dd60 4/23/2013 2:12 PM bp-5a70beed-7c45-49ac-bfca-c0dda2130422 4/22/2013 1:08 PM bp-22a03599-94c8-47ae-88be-cf8dc2130421 4/21/2013 1:50 AM bp-71911151-6232-4519-95c5-47c882130419 4/19/2013 4:26 PM bp-e045a29a-e2d8-4596-a8a5-00c0d2130419 4/19/2013 6:36 AM bp-7ca77ea6-ac2b-413e-907c-28f272130419 4/19/2013 3:41 AM bp-76bb2c50-9fe5-47c2-98ae-34d112130418 4/18/2013 4:22 PM bp-3a091ddd-977d-4efc-8357-9eb9c2130418 4/18/2013 6:31 AM bp-0cc6c909-3bc4-4f98-849e-08ad12130418 4/18/2013 4:33 AM 38cdff77-c833-4a85-9080-37cb1dc08106-flash 24/17/2013 11:19 PM 38cdff77-c833-4a85-9080-37cb1dc08106-flash 14/17/2013 11:19 PM 38cdff77-c833-4a85-9080-37cb1dc08106-browser 4/17/2013 11:19 PM 38cdff77-c833-4a85-9080-37cb1dc08106 4/17/2013 11:19 PM bp-39f226f7-10b2-4671-8a13-65e4d2130415 4/15/2013 7:08 AM f25861b3-ccc6-49ed-81c0-6fb28a2f964d-flash 24/13/2013 4:47 PM f25861b3-ccc6-49ed-81c0-6fb28a2f964d-flash 14/13/2013 4:46 PM f25861b3-ccc6-49ed-81c0-6fb28a2f964d-browser 4/13/2013 4:46 PM f25861b3-ccc6-49ed-81c0-6fb28a2f964d 4/13/2013 4:46 PM bp-012338e6-f57f-4b87-a970-503a62130411 4/11/2013 1:22 PM bp-4b371168-efa2-4489-b481-294662130408 4/8/2013 10:48 AM 8f5208c1-2c72-4813-99f4-0dcf3ab4d605-flash 24/8/2013 8:34 AM 8f5208c1-2c72-4813-99f4-0dcf3ab4d605-flash 14/8/2013 8:34 AM 8f5208c1-2c72-4813-99f4-0dcf3ab4d605-browser 4/8/2013 8:34 AM 8f5208c1-2c72-4813-99f4-0dcf3ab4d605 4/8/2013 8:34 AM bp-05693aee-f05a-47c5-8105-02f242130407 4/7/2013 1:12 PM bp-f00c63be-8d69-42a7-8a83-fd89b2130405 4/5/2013 12:19 AM cedb6864-bcc4-4631-9f1e-026fae76b93e-flash 23/28/2013 9:42 PM cedb6864-bcc4-4631-9f1e-026fae76b93e-flash 13/28/2013 9:42 PM cedb6864-bcc4-4631-9f1e-026fae76b93e-browser 3/28/2013 9:42 PM cedb6864-bcc4-4631-9f1e-026fae76b93e 3/28/2013 9:42 PM bp-6eaa8e4d-6945-4331-b481-e5e2f2130324 3/23/2013 9:38 PM bp-6f9b7a31-f88c-4003-91b3-be6f22130323 3/23/2013 12:36 AM 8aa70e4c-f6bd-4eb6-9771-d94622128440-flash 23/22/2013 3:18 PM 8aa70e4c-f6bd-4eb6-9771-d94622128440-flash 13/22/2013 3:18 PM 8aa70e4c-f6bd-4eb6-9771-d94622128440-browser 3/22/2013 3:18 PM 8aa70e4c-f6bd-4eb6-9771-d94622128440 3/22/2013 3:18 PM bp-c526f33d-4ca7-44be-8cd0-6c4d52130303 3/2/2013 7:38 PM 962ade63-1461-4f60-b065-c5d40452e79a-browser 3/2/2013 6:55 PM 962ade63-1461-4f60-b065-c5d40452e79a 3/2/2013 6:54 PM bp-798e98d4-2abc-41b7-92b1-1a82c2130302 3/2/2013 6:52 PM bp-3be18072-3567-4c2e-9bc9-ecd6c2130302 3/2/2013 9:19 AM bp-5ffde4a7-ca31-437c-9070-516382130226 2/26/2013 11:50 AM bp-558c070b-cc89-4b62-ae0a-f86672130225 2/25/2013 10:59 AM bp-365ccb6d-d1fc-489a-9ac5-deaba2130224 2/24/2013 9:52 AM bp-63d14766-6227-4f63-8a8c-5fb672130223 2/23/2013 8:53 AM bp-dd0abf73-cd82-45aa-a5e3-dbee52130220 2/20/2013 4:27 AM bp-adc53428-aab8-4016-9764-146e42130217 2/17/2013 11:33 AM bp-5c97270f-32c9-42d0-b29d-495382130212 2/12/2013 2:02 AM bp-bcdb7052-c45a-4a1b-9d47-3db412130207 2/6/2013 8:31 PM 2098a560-da20-4060-ba85-7bc588d5d088 2/4/2013 5:13 AM bp-3c6b188d-6539-4721-8161-759422130204 2/4/2013 3:25 AM bp-d3f80bd6-180b-4bb2-9b3b-684ed2130203 2/2/2013 8:51 PM bp-6aac956b-431f-478f-99ca-c5d8b2130130 1/30/2013 3:34 AM bp-73a37b19-0199-4662-8919-455bf2130128 1/28/2013 8:17 AM 3e37c978-3063-46fb-82f0-7b4662d471bc 12/18/2012 6:36 AM 31fc2807-cf46-4fd2-854e-3829cd520f41 12/18/2012 6:36 AM bp-50d31f76-a439-43ea-9a55-544542121216 12/16/2012 4:53 PM 28946ef4-0e16-412f-8524-6feef5350536</nowiki></pre>

cor-el trɔe

All Replies (2)

user633449
user633449
more options

Hello,

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.

Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

Thank you.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You can check for problems with current Flash plugin versions and try these:

  • disable protected mode in Flash 11.3 and later
  • disable hardware acceleration in the Flash plugin
  • disable a possible RealPlayer Browser Record Plugin extension for Firefox and update the RealPlayer if installed