This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wo archive tread sia. Meɖekuku bia biabia yeye ne ehia kpeɖeŋu.

Outgoing email font size goes from huge to tiny, can't fix it, help!

  • 2 ŋuɖoɖowo
  • 1 masɔmasɔ sia le esi
  • 1 view
  • Nuɖoɖo mlɔetɔ cor-el

LauraB33
LauraB33
more options

Can anybody help? People keep telling me my emails have this huge font size that gradually decreases until it's so tiny they can barely read it by the end of the email. On my end, I can't see it, everything looks normal, when I view the sent emails, they are still normal. I have tried to fix it in the Options, but I can't! It doesn't matter what I set that to, everybody keeps telling me it is still horrible, huge to tiny, and I can't even see it because on my end, it looks normal. I wrote to Yahoo and they tell me it isn't something they can do anything about so I thought I'd try this. I'm not very computer savvy. I have a Toshiba laptop and have Windows 7 home version. Any ideas out there?? Thanks! :-)

Can anybody help? People keep telling me my emails have this huge font size that gradually decreases until it's so tiny they can barely read it by the end of the email. On my end, I can't see it, everything looks normal, when I view the sent emails, they are still normal. I have tried to fix it in the Options, but I can't! It doesn't matter what I set that to, everybody keeps telling me it is still horrible, huge to tiny, and I can't even see it because on my end, it looks normal. I wrote to Yahoo and they tell me it isn't something they can do anything about so I thought I'd try this. I'm not very computer savvy. I have a Toshiba laptop and have Windows 7 home version. Any ideas out there?? Thanks! :-)

All Replies (2)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
more options

I'm having trouble picturing how others would see it but not you. One possibility is that you've set a minimum font size and therefore you aren't noticing that your email site is doing something weird to your messages. You can turn off your minimum font size temporarily for testing here:

orange Firefox button (or Tools menu) > Options > Content

In the "Fonts & Colors" section, click the Advanced... button. There you can change your Minimum font size to None. While you're there, do you have the box checked to "Allow pages to choose their own fonts"? That is necessary to get an idea of how Yahoo is displaying the messages. If you OK out, do you notice any difference?

As for what might be causing it, is the problem text all newly typed, or is forwarding and copying/pasting a possible factor?

If you have a few non-confidential messages you want to share with me, I'll send you a private forum message with my email address.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

This can be a problem with font tags getting nested because previous tags aren't closed properly.

Are you clicking or setting the font size for these mails?

Can you check the mail source of such an email by sending it to yourself?

You may be zooming the page and there is a script running that keeps track of this.

Reset the page zoom on pages that cause problems.

  • View > Zoom > Reset (Ctrl+0 (zero); Command+0 on Mac)

You can rename the content-prefs.sqlite file to content-prefs.sqlite.old (or delete the file) in the Firefox profile folder to reset the page zoom for all websites.