This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wo archive tread sia. Meɖekuku bia biabia yeye ne ehia kpeɖeŋu.

Firefox 21 running on Windows 7 won't allow creation of new bookmarks

  • 4 ŋuɖoɖowo
  • 5 masɔmasɔ sia le wosi
  • 1 view
  • Nuɖoɖo mlɔetɔ graddean

graddean
graddean
more options

I just installed Firefox 21 on a PC running Windows 7. I cannot access the "About" screen, and Firefox will not create new bookmarks. Neither clicking on the star in the navigation window or right-clicking the dropdown menu works.

I might add that every time Firefox has installed a new version after version 19, some such problem has arisen. What gives?

I just installed Firefox 21 on a PC running Windows 7. I cannot access the "About" screen, and Firefox will not create new bookmarks. Neither clicking on the star in the navigation window or right-clicking the dropdown menu works. I might add that every time Firefox has installed a new version after version 19, some such problem has arisen. What gives?

Ŋuɖoɖo si wotia

Note that problems with bookmarks and history not working properly can be caused by a corrupted places.sqlite database file.

Xle ŋuɖoɖo sia le goya me 👍 0

All Replies (4)

iamjayakumars
iamjayakumars
more options

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

To Enable SafeMode

  • You can open Firefox 4.0+ in Safe Mode by holding the Shift key when you open the Firefox desktop or Start menu shortcut.
  • Or open the Help menu and click on the Restart with Add-ons Disabled... menu item while Firefox is running.
  • Once you get the pop-up, just select "'Start in Safe Mode"

If it works in Safe Mode and in normal mode with all extensions (Tools > Add-ons > Extensions) disabled then try to find which extension is causing it by enabling one extension at a time until the problem reappears.

Close and restart Firefox after each change via "Firefox > Exit" (Windows: Firefox/File > Exit; Mac: "Firefox > Quit Firefox"; Linux: "Firefox/File > Quit")

graddean
graddean Biabia la
more options

After following the above advice, Firefox 21 now works properly with ALL extensions enabled. Perhaps disabling and then enabling each one somehow corrected what was wrong.

Thanks for the help!!

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Ɖɔɖɔɖo si wotia

Note that problems with bookmarks and history not working properly can be caused by a corrupted places.sqlite database file.

graddean
graddean Biabia la
more options

This problem is now solved.