We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Why Firefox 21.0 update from 19.0.2 on MAC OS X 10.6.8 won't ever finish download?

  • 1 ŋuɖoɖo
  • 4 masɔmasɔ sia le wosi
  • 7 views
  • Nuɖoɖo mlɔetɔ cor-el

more options

I have received multiple update notices that say "a security and stability update for Firefox is available", and "it is strongly recommended that you apply this update as soon as possible". I have clicked the update box and a progress bar is displayed, but it seems endless, and never has completed. Am I not waiting long enough? Does it take 2, 4, 8, 12 or 24 hours, or longer?

I have received multiple update notices that say "a security and stability update for Firefox is available", and "it is strongly recommended that you apply this update as soon as possible". I have clicked the update box and a progress bar is displayed, but it seems endless, and never has completed. Am I not waiting long enough? Does it take 2, 4, 8, 12 or 24 hours, or longer?

Ŋuɖoɖo si wotia

If there are problems with updating or with the permissions then best is to download the full version and trash the currently installed version to do a clean install of the new version.

Download a new copy of the Firefox application and save the disk image (dmg) file to the desktop

Your personal data is stored elsewhere in the Firefox profile folder, so you won't lose your bookmarks and other personal data when you uninstall and (re)install Firefox.

Xle ŋuɖoɖo sia le goya me 👍 1

All Replies (1)

more options

Ɖɔɖɔɖo si wotia

If there are problems with updating or with the permissions then best is to download the full version and trash the currently installed version to do a clean install of the new version.

Download a new copy of the Firefox application and save the disk image (dmg) file to the desktop

Your personal data is stored elsewhere in the Firefox profile folder, so you won't lose your bookmarks and other personal data when you uninstall and (re)install Firefox.