This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Can't setup Sync on Windows

  • 3 ŋuɖoɖowo
  • 1 masɔmasɔ sia le esi
  • 4 views
  • Nuɖoɖo mlɔetɔ ahmedkhalaf

more options

I setup a new Sync account.

Then I followed this to get the key to sync the other device. (https://support.mozilla.org/en-US/kb/how-do-i-set-up-firefox-sync#w_get-the-code-on-another-computer)

The problem is I don't see "Setup Sync" when I click the Firefox button.

I am using firefox 21.0 on windows 7.

Thanks.

I setup a new Sync account. Then I followed this to get the key to sync the other device. (https://support.mozilla.org/en-US/kb/how-do-i-set-up-firefox-sync#w_get-the-code-on-another-computer) The problem is I don't see "Setup Sync" when I click the Firefox button. I am using firefox 21.0 on windows 7. Thanks.

All Replies (3)

more options

hello ahmed, if the button does not appear, then go into firefox > options > sync in order to start the pairing of the device.

more options

Should be just above Exit in the Firefox menu.

When Sync has been set up that menu item changes to Sync Now.

more options

OK. But when I choose "Pair a Device", it says the key is incorrect, although they are the same 12 characters generated on the other device. Any suggestions?

ahmedkhalaf trɔe