This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

An error message appeared on the screen just as I was shutting down firefox and stayed on even on the shutdown screen. Is it spyware or a virus?

  • 1 ŋuɖoɖo
  • 1 masɔmasɔ sia le esi
  • 2 views
  • Nuɖoɖo mlɔetɔ cor-el

more options

It appeared as just as I was shutting down the computer and the computer said that firefox was still running at the time (or possibly an approximation) and had to force a shutdown but the error message was still there. That said, the error message did not look like a normal firefox error message in that it was all grey with the traditional red and white X in the corner but without defined borders like any other firefox error message. I'm worried this could end up being a virus of some sort.

From what I remember the message was about the shutdown of firefox being too soon as something was still running within the firefox software for it to close down. This could be the case but I'm more worried about this being a delayed reaction from a pop-up window that opened in the past or malware/spyware disguising itself as an error message as paranoid as that may sound.

It appeared as just as I was shutting down the computer and the computer said that firefox was still running at the time (or possibly an approximation) and had to force a shutdown but the error message was still there. That said, the error message did not look like a normal firefox error message in that it was all grey with the traditional red and white X in the corner but without defined borders like any other firefox error message. I'm worried this could end up being a virus of some sort. From what I remember the message was about the shutdown of firefox being too soon as something was still running within the firefox software for it to close down. This could be the case but I'm more worried about this being a delayed reaction from a pop-up window that opened in the past or malware/spyware disguising itself as an error message as paranoid as that may sound.

All Replies (1)

more options

Firefox sometimes needs more time to close and it is also possible that Firefox fails to close properly and that there is a hanging Firefox or plugin-container process left.

Use "Firefox > Exit" (Windows: Firefox/File > Exit; Mac: Firefox > Quit Firefox; Linux: Firefox/File > Quit) to close Firefox if you are currently doing that by clicking the close X on the Firefox title bar.
Wait a bit longer (30 seconds) to give Firefox more time to close properly.

See also: