This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Why is no padlock showing on secure checkout: https://www.lavenderhillcolours.com/checkout/ when there is a valid SSL and all images load from https url

  • 3 ŋuɖoɖowo
  • 6 masɔmasɔ sia le wosi
  • 1 view
  • Nuɖoɖo mlɔetɔ philipp

more options

Our site has a valid SSL and when I run it through whynopadlock.com all the elements check out as secure yet there is no padlock on the checkout page: https://www.lavenderhillcolours.com/checkout/. If I click on the grey globe then it says that the site does not supply identity information and is only partially encrypted. I have switched off all plugins and the problem remains. Other sites such as this one show the green padlock ok. How can I resolve this?

Our site has a valid SSL and when I run it through whynopadlock.com all the elements check out as secure yet there is no padlock on the checkout page: https://www.lavenderhillcolours.com/checkout/. If I click on the grey globe then it says that the site does not supply identity information and is only partially encrypted. I have switched off all plugins and the problem remains. Other sites such as this one show the green padlock ok. How can I resolve this?

Ŋuɖoɖo si wotia

hello, the only element that i can see on the page that isn't loaded through an encrypted connection is the favicon of the page...

Xle ŋuɖoɖo sia le goya me 👍 1

All Replies (3)

more options

Ɖɔɖɔɖo si wotia

hello, the only element that i can see on the page that isn't loaded through an encrypted connection is the favicon of the page...

more options

That's great. I've changed it an now we have a grey padlock. It's not green like the one one this page (I'm not sure why) but it's much better. Thank you.

more options

ok, glad that it worked :))

the gray padlock is the indicator that is to be expected for normal https-encrypted connections, the green one is shown when a site is providing a certain kind of certificate (which contains ownership information as is generally more expensive): Green padlock