This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

What is the "installl converter customized web search" search window?

  • 6 ŋuɖoɖowo
  • 2 masɔmasɔ sia le wosi
  • 3 views
  • Nuɖoɖo mlɔetɔ FredMcD

more options

I downloaded Open Office. Unfortunately I also got a "Video Converter" toolbar I didn't want. I got rid of it using Tools. But I still have a search bar that says (in light grey) "Installl Converter Customized Web Search". It is part of the "Installl Converter Community Toolbar (with three "L"s)". This means that even though I don't see the toolbar anymore, this is still lurking in my MacBook Pro (Mac OS X, 10.7.5). How can I get rid of this? Thank you!

I downloaded Open Office. Unfortunately I also got a "Video Converter" toolbar I didn't want. I got rid of it using Tools. But I still have a search bar that says (in light grey) "Installl Converter Customized Web Search". It is part of the "Installl Converter Community Toolbar (with three "L"s)". This means that even though I don't see the toolbar anymore, this is still lurking in my MacBook Pro (Mac OS X, 10.7.5). How can I get rid of this? Thank you!

Ŋuɖoɖo si wotia

Nice going.

Xle ŋuɖoɖo sia le goya me 👍 0

All Replies (6)

more options

See if it is listed as an add-on. Firefox Options > Add-ons > Plugin or Extension. If you find it, disable or remove it.

more options

It is very sad  :-< but many of the software

down-loaders / installers will trick you into
installing not only their program, but other
programs as well. You have heard of the
fine print in shady contracts, right? Well,
some installers you need to look at the

teeny tiny fine print. You are thinking

you are giving the program permission
to install the program you want by using
the recommended option. But if you use
the manual option instead, you discover
all kinds of stuff that you do not even

know what it is or what it does. From

now on, everyone needs to use the

manual option to put a stop to this.
more options

Hello. Thank you for your answer. I should have mentioned that I did remove this from my extensions and there are no other add-ons. So why is there still a window with those words greyed out? In fact, if I hover over the magnifying glass, a box will open that says "Search using Installl Converter Customized Web Search." Doesn't that mean that it is still active? Dan

more options

I will definitely take your advice from now on about not using "recommended" when installing. It makes me not want to install at all. By the way, I found a website that answers questions about this, but it appears it's by the same group that created it.

more options

I just figured this out. I pulled the menu down and choose "manage search engines", then removed the offending search engine. Thank you for helping. Dan

more options

Ɖɔɖɔɖo si wotia

Nice going.